Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
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Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
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Job Description: We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
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Key Responsibilities:
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Customer Service & Communication
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- Respond to customer support emails and website chat in a timely and professional manner.
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- Maintain a helpful, solution-focused tone with customers to support sales efforts.
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Website & Marketing Support
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- Update and maintain website content as needed (non-technical).
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- Set up and manage Klaviyo email support channels.
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- Assist in SEO-optimized blog writing (product tips, tutorials, updates).
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Administrative Tasks
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- General admin support such as organizing files, documentation, and scheduling.
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- Proactively flag any issues or process challenges to management.
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Bookkeeping
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- Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).
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Qualifications:
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- Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses).
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- Experience with Klaviyo (or similar email platforms) is a strong plus.
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- Familiarity with SEO and blog writing is preferred.
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- Basic understanding of Xero or willingness to learn.
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- Solid English communication skills (verbal and written).
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- Excellent time management and organizational abilities.
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- High level of integrity and accountability.
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- Must be proactive and transparent in communicating issues and progress.
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Working Hours:
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- 10:00 AM - 4:00 PM Manila Time (Monday to Friday).
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- Weekend availability TBD based on customer inquiry volume.
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