Join Moomoo as a Client Service Specialist Ready to change the way Australians invest? At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we're shaking up wealth-tech, and we want you on our journey!
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What You'll Do
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As our Client Service Specialist in Sydney, you'll be the friendly face that welcomes clients into our experiential store-helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable.
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Your Day-to-Day:
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- Welcome and assist new clients with account opening and app navigation.
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- Answer basic questions and help clients feel confident using Moomoo's innovative features.
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- Support marketing events and workshops - be part of the buzz around our newest campaigns.
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- Work with your team to keep store operations on track and clients happy.
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- Help with documentation and compliance, always keeping client information safe.
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- Assist sales efforts by following up on leads and supporting client acquisition goals.
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1-2 years' experience in customer service, preferbally financial advice,
or retail investment services
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Basic knowledge of financial markets and trading platforms
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People-focused: great communicator (English; Mandarin/Cantonese a plus)
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Organised, detail-oriented, and comfortable with multitasking
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Willing to work rotating shifts, including weekends and holidays
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Tech-savvy and keen to learn new digital tools
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Customer-first problem solver who's always ready to help
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Preferred Qualifications
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- Previous retail or store sales experience.
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- Team management or training experience.
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- Active Moomoo user.
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- Familiar with local community resources.
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- Experience in pop-up store or temporary retail space operations.
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- Familiar with mall partnership processes and promotional calendar planning.
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Perks & Perks
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- Growth: Work for a leader in digital brokerage, with unlimited career opportunities
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- Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
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- Coverage: Comprehensive insurance for you and your family
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- Culture: A fun, diverse workplace with frequent team events and celebrations
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- Surprises in store: More benefits revealed as you progress through the hiring process!
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📌 Client Service Specialist - Sydney (New South Wales)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 New South Wales
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