Job Description

So many reasons to CHUse CHU! We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you're joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

n

All about CHU CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

n

About the Role

n

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.

n

Responsibilities

n

n
- Managing a portfolio of work,



using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.
n
- Active involvement in developing and implementing assessing processes that drive an outstanding CHU customer experience.
n
- Completion of onsite strata assessments, confirming extent, cause and nature of losses.
n
- Collation of information and evidence to make determinations (including indemnity and recovery).
n
- Formulation of scope of works as appropriate.
n
- Settlement and completion of files in accordance with internal protocols.
n
- Compilation of reporting and maintenance of records.
n
- Policy interpretation and provision of recommendations.
n

n

Qualifications

n

n
- Relevant tertiary qualifications or equivalent knowledge.
n
- Minimum of 3 years of property claims handling experience / 3 years Loss Adjusting.
n

n

Required Skills

n

n
- Experience with commercial and catastrophe claims.
n
- Research and investigative abilities; negotiating, conflict resolution and persuasive abilities.
n
- Superior verbal and written communication skills, including large-group presentation skills.
n
- A full driver's licence and ability to be mobile with travel.
n

n

Preferred Skills

n

n
- AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF.
n




- Thorough knowledge of commercial and residential construction industries.
n
- Knowledge of property claims law and jurisdictional issues.
n

n

Pay range and compensation package

n

To support and reward you, we offer:

n

n
- Work where suits you best - we are proud of our leading, inclusive and versatile hybrid work model.
n
- Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days.
n
- Hard work deserves recognition - competitive salary packaging and annual bonus scheme.
n
- Grow your future savings - employer matched superannuation contributions.
n
- Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life's ups and downs.
n
- Celebrate the joy of parenthood - 18 weeks paid parental leave.
n
- We support your charitable work - access to a paid volunteer day each year.
n
- Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance.
n
- Grow with us - professional development and study assistance and study leave.
n
- Support when you need it most - extensive health and wellbeing initiatives.
n
- Diversify your experience - Work and Travel Adventure Program, Career Breaks.
n
- Family first - CHU are accredited as a Family Inclusive Workplace 2022/28.
n
- You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia.
n

n

For further information, head to the benefits section of our careers page.

n

Equal Opportunity Statement

n

CHU is committed to diversity and inclusivity.

#J-18808-Ljbffr

📌 Loss Adjuster (New South Wales)
🏢 CHU Underwriting Agencies
📍 New South Wales