Job Description

Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With robust brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business' clear vision for success.

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Key Responsibilities

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1. Field Operational Support

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Support the third-party field team to ensure efficient and effective execution- delivering the "Perfect store".

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Setting expectations (in collaboration with Sales Team) and ensuring strong compliance via audits / accountability to the execution of agreed plans.

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Complete internal post activity reviews (photos, compliance %, ROI and key learnings – working with the category team).

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Educate internal stakeholders on the KPIs and ROI achieved for each field event, with test & learns tracked across each customer and channel.

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2. Field Sales Support

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Complete store visits as part of call cycle to win in Independents stores via improved distribution, promotional off locations and NPD ranging.

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Complete occasional store visits in Corporate Grocery aligned to key activations to ensure compliance and best in class execution.

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Utilise time in field learnings to feed into briefing documents for third party provider.

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Report back to business on any new news in NPD, activations and pricing mechanics in the market.

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3. Team Coordination

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Assist in leading and managing the relationship with the third-party field providers Client Services Support person.

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Support in building out Quarterly Business Reviews under the supervision and support of the Business Manager- Distributors, P&C; & Field Operations.

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Participate in regular internal team meetings to communicate objectives, activity updates, and address challenges as they arise.

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Collaborate with the category, sales and marketing teams to build strong sales tool kits to support field operations (example one pager sell ins).

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4. Resource Assistance

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Help allocate and manage resources such as Merchandiser minutes, Rep priorities, pre-sells, Sales and distribution targets for core and NPD.

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Ensure proper maintenance and utilization of operational resources and technology.

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5. Compliance and Safety

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Ensure all field activities comply with company policies, industry regulations, and safety standards.

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6. Reporting and Documentation

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Prepare and submit regular reports on field operations, performance metrics, and incident reports under supervision (Compliance, learnings and actions).

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Maintain accurate records of field activities, resource utilization, and team performance (maintained on Sales SharePoint Page).

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Populate investment tracker detailing field cost spend each month.

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Skills, Knowledge and Expertise

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Prior Field / Sales experience – Ideally as a Sales Rep in Independents Channel for minimum 1-2 years.

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Ideally tertiary qualified: Bachelor of business / commerce

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Strong communication skills

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Strong selling skills

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Problem solving/ critical thinking ability

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Detail-oriented (accurate and self-organised)

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Motivated and passionate (energised by making improvements)

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Ability to collaborate effectively across teams and third parties

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- Additional 1% Superannuation
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- Free Twinings Co products
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- Access to LinkedIn Learning
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- Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
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📌 Field Operations and Sales Executive (Williamstown)
🏢 Twinings
📍 Williamstown