Job Description

Join the Koko Team – Assistant Store Manager Doncaster

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Are you ready to immerse yourself in the delicious world of chocolate?

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At Koko Black Group, we don't just craft chocolate: we create unexpected, signature experiences that delight the senses and spark real human connection.

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Our Philosophy

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Koko Black's journey is grounded in passion and craftsmanship. Proudly Australian, we are driven by our love of chocolate and the role it plays in creating meaningful moments.

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Our philosophy is simple: natural is extraordinary. Every handcrafted creation reflects this, using the finest ingredients and the expertise of our skilled chocolatiers.

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We exist to innovate, surprise and delight, creating memorable experiences for our customers and turning everyday moments into something special.

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Your Role: Assistant Store Manager

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This is an exciting prospect for a motivated retail leader to support the Store Manager in delivering exceptional customer experiences and strong commercial results.

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In this role, you will:

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- Lead by example – support and motivate your team to deliver consistently high standards
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- Coach and develop – identify opportunities to build capability and support team growth
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- Drive operational excellence – ensure smooth day-to-day operations,



including stock management and store presentation
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- Support commercial outcomes – contribute to achieving sales targets, managing stock and minimising waste
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- Deliver exceptional customer experiences – create a welcoming environment and ensure every customer interaction reflects the Koko Black brand
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Who You Are:

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You are a capable and people-focused leader with a passion for retail and delivering high-quality customer experiences.

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- Previous experience in a retail or hospitality leadership role
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- Strong interpersonal skills with the ability to engage and motivate a team
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- A customer-first mindset with a focus on delivering exceptional service
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- Results-driven with the ability to balance operational and commercial priorities
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- Proactive, reliable and adaptable in a fast-paced environment
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- A genuine appreciation for premium products, with a love of chocolate an added bonus
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Sweet Perks:

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- 40% team member discount on our entire range
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- Career growth & development – we'll invest in your future with in-store and online training
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- A premium, elevated workspace – because chocolate deserves the best, and so do you
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- An inclusive and diverse team where your unique talents will shine
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📌 Assistant Store Manager - Doncaster (Williamstown)
🏢 Koko Black Premium
📍 Williamstown