Job Description

Coastal Plastic Surgery Centre – Mornington VIC

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Full-Time | 12-Month Maternity Leave Contract

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An exciting chance exists for an experienced, highly capable Medical Secretary / Personal Assistant to join the team at Coastal Plastic Surgery Centre in Mornington on a full-time, 12-month maternity leave contract.

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This role serves as the primary point of contact between patients and the surgeon and is integral to delivering an exceptional patient experience. The successful applicant will join a professional and supportive team dedicated to excellence in patient care.

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We are seeking an individual who thrives in a busy surgical practice, works well collaboratively, demonstrates outstanding organisational skills, and can manage multiple priorities with professionalism and efficiency. Previous experience in a surgical office environment is highly desirable.

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Key Duties and Responsibilities

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- Providing secretarial and personal assistant support to the surgeon
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- Welcoming patients and managing reception duties
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- Scheduling consultations, procedures, and surgeries
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- Coordinating all aspects of surgery, including:
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- Hospital admissions
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- Anaesthetic bookings
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- Prostheses
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- Radiology appointments
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- Post-operative follow-up appointments
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- Liaising with patients, hospital staff, anaesthetists, and referring practitioners
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- Processing patient invoicing and receipting, including:
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- DVA
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- TAC
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- WorkCover
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- Private Health Funds
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- Working within the administrative team to ensure the smooth and efficient operation of the practice at all times
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To Be Successful in This Role, You Will Have

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- Proven experience in a surgical practice or similar medical administration role
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- Excellent communication, interpersonal, and typing skills
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- Sound knowledge of private health fund contracts and medical billing processes
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- Strong problem-solving skills and exceptional attention to detail
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- Excellent organisational and time management abilities
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- The ability to multitask, prioritise effectively, and adapt to changing demands
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- A proactive attitude and willingness to take on challenges
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- A professional, warm, and articulate manner
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- Proficiency in Microsoft Office applications
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- Experience using Xestro medical software (preferred)
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What We Offer

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- A full-time position within a respected specialist surgical practice
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- A supportive and collaborative team environment
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- The opportunity to work closely with a highly regarded surgeon
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- A varied and rewarding role focused on delivering outstanding patient care
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Please note: This is a full-time, 12-month maternity leave contract position. Only shortlisted applicants will be contacted.

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📌 Medical Secretary / Personal Assistant (Mornington)
🏢 Coastal Plastic Surgery Centre
📍 Mornington