Are you a customer-obsessed problem solver who thrives in a quick-paced technical environment? At Teletrac Navman, we're looking for a Senior Service Desk Agent who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time. This is not a ticket-logging role. You'll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region.
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What You'll Do
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- Own customer requests end-to-end across phone, email, and chat
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- Diagnose and resolve Tier 1 technical issues efficiently and accurately
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- Identify root causes, not just symptoms – drive first contact resolution
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- Maintain high-quality, detailed records across CRM and systems
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- Partner with internal teams to escalat and close complex cases
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- Contribute to improving processes, knowledge, and team performance
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What Sets You Apart
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- You take ownership and don't pass problems on prematurely
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- You're curious and analytical, not just reactive
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- You communicate clearly and confidently with diverse stakeholders
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- You thrive in structured, fast-moving environments
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- You genuinely care about delivering a great customer experience
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- 2+ years in customer-facing technical support (phone + email essential)
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- Strong foundational IT knowledge (applications, systems, troubleshooting)
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- High attention to detail and ability to multitask effectively
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- Confidence working autonomously and within a team
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- Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)
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📌 Technical Support, Tier 1 (New South Wales)
🏢 Vontier
📍 New South Wales
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