Job Description

Ground Handling Training and Compliance Manager

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Sydney International Airport

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Sydney International Airport dnata

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This job is open for expressions of interest only

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Join dnata, a global market leader in ground handling and experience the excitement of working in one of the world's most energetic industries!

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We're on the lookout for an experienced and driven Ground Handling Training and Compliance Manager to lead training strategy and compliance across our Ground Handling operations. Based in a senior leadership role, you'll play a key part in driving operational excellence, ensuring compliance with regulatory and airline requirements, and building a high-performing training culture across the business.

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About You and the Role:

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- Lead the development, implementation and continuous improvement and gap analysis of the dnata dGOM (training and compliance standards)
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- Lead the development and implementation of prerequisite programs to support the company's management systems to meet and exceed all regulatory requirements i.e. ISO 9001 & ISAGO
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- Perform regular audits to ensure the consistent application of approved programs, maintenance of training records and ongoing adherence to the Standards for Training requirements
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- Develop and maintain training policies and procedures and ensure their alignment with dGOM, IATA, ISAGO, regulatory requirements and associated dnata standards
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- Develop curriculum, course content and delivery methodology ensuring compliance to industry standards, regulations, legislation and dnata Ground Handling policy and procedure
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- Lead and mentor Training Team through formal and informal communication, performance reviews and coaching
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- Manage diverse geographically located teams across multiple ground handling disciplines
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- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
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- Management of Non-Conformance/Corrective Action System as per company, supplier and customer requirements
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- Provide quality metrics and accurate reporting on critical training delivery
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Key Requirements that you bring with you:

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- Certificate IV in Training and Workplace Assessment
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- Certification in Auditing
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- Previous experience in or knowledge of airline industry principles and procedures
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- Previous Auditing experience and reporting standards and principles
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- Extensive senior leadership experience managing a diverse geographically located team
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- Sound understanding of the Australian Quality Training Framework and knowledge of all aspects of Training frameworks
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- Experience in monitoring and reviewing existing processes and procedures and implementing changes to improve operational efficiencies
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- Ability to influence in a diverse workforce through a practical pragmatic approach
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- Record of achievement in building and fostering relationships with key stakeholders
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- Well-developed communication skills both written and oral and negotiation skills
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- High level of computer literacy and sound knowledge of training management systems
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Application closing date: 18 June 2026 (5:00PM)

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📌 Ground Handling Training and Compliance Manager - dnata | Expr3ss! (New South Wales)
🏢 dnata
📍 New South Wales