Duck Creek Payments is seeking a Technical Account Manager to enhance customer experiences and lead operational support for enterprise clients. In this role, you'll manage escalations and ensure service commitments are met.
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The ideal candidate will have over 5 years of experience in technical account management, particularly in enterprise SaaS environments. You will engage in clear communication and work collaboratively across various teams to achieve successful outcomes.
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This position is adaptable-first, allowing for a hybrid work arrangement, and is aligned with the Sydney area.
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📌 Premium Support Enterprise TAM & Incident Leader (New South Wales)
🏢 Duck Creek Payments
📍 New South Wales
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