As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.
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Key Responsibilities
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- Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
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- Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
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- Provide regular and effective feedback that prioritises career development and internal progression in a professional and people first manner.
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- Ensure the team is delivering an exceptional customer experience using class sale selling steps and relevant customer service techniques.
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- Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
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- Support the Store Manager to plan and execute VM guides to the VM guideline standard.
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- Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
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- Serve as the primary point of contact and manager on duty during the Store Manager's RDO and annual leave.
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Benefits
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- A fun, inspiring and challenging environment.
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- A rewarding incentive program unique to the retail sector.
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- Frequent support, feedback, and high-level communication with the Area Manager and State Manager.
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- Mentoring, training, and development to support your career journey.
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Qualifications
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- Assistant Store management experience required.
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