Job Description

Customer Service and Brand Partnerships Coordinator

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Direct message the job poster from GoodnessMe

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Customer & Brand Partnerships Coordinator

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Salary: $60,000 – $65,000 + super (depending on experience)

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About GoodnessMe

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GoodnessMe is Australia's leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living easy, exciting, and accessible.

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We're now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you're passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.

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As our Customer & Brand Experience Coordinator, you'll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You'll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.

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- Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
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- Troubleshoot customer concerns and deliver timely resolutions
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- Communicate order updates and coordinate refunds, delays, and courier follow-ups
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- Track and report customer feedback and trends to the team
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Brand Partnerships

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- Pitch marketing collaborations to leading health & wellness brands
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- Manage supplier relationships, from onboarding to execution
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- Coordinate contracts, product logistics,



and monthly partner comms
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- Review product suitability based on dietary standards and customer preferences
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Operations & Admin

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- Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
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- Create detailed packing briefs and manage product deliveries
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- Maintain our customer service manual and process documentation
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- Assist with general admin and reporting tasks
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- 1–3+ years in customer service, brand partnerships, or eCommerce coordination
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- Clear communicator with strong interpersonal and problem-solving skills
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- Detail-oriented with the ability to juggle multiple tasks and deadlines
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- Passion for health, wellness, and purpose-led business
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(These aren't deal breakers — but will help you hit the ground running!)

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- Google Drive / Google Workspace
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- Recharge (subscription platform)
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- Shopify (eCommerce)
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What You'll Love About Working With Us

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- Work with a passionate, tight-knit team driven by purpose
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- Enjoy staff discounts on healthy products and subscription boxes
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- Grow with a fast-moving company making a real difference
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Apply Now

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If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd be the ideal candidate for the role.

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Seniority level

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- Entry level
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Employment type

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- Full-time
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Job function

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- Other
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Industries

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- Food and Beverage Services
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📌 Customer Service and Brand Partnerships Coordinator (New South Wales)
🏢 GoodnessMe
📍 New South Wales