Job Description

Customer Service & Administration Officer

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Hawthorn East, Melbourne | Permanent Full-Time | Hybrid

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Are you a customer service professional who enjoys building strong relationships, solving problems and being the person customers rely on when they need things done?

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We're partnering with a well-established Australian‐owned business to recruit a Customer Service & Administration Officer to join their team in Hawthorn East.

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Supplying products to businesses across a range of industries, this organisation has built a reputation for quality, service and long‐standing customer relationships. Following an investment in new systems and processes, the business is entering an exciting period of transformation and growth.

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For the right person, this is an chance to join a stable and successful company where your contribution will be valued, your ideas will be heard and your career can grow alongside the business.

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The Chance

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Working within a close‐knit customer service team, you'll be the first point of contact for a diverse portfolio of B2B customers, supporting everything from order processing and enquiries through to issue resolution and ongoing account support.

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You'll work across a varied product range, servicing customers within sectors including automotive, fitness and sporting goods, industrial products and commercial merchandise.

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Key Responsibilities

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- Processing customer orders and ensuring accuracy throughout the order cycle
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- Managing customer enquiries via phone and email
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- Providing professional support to a broad B2B customer base
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- Investigating and resolving customer issues
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- Coordinating with internal teams to ensure smooth order fulfilment
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- Maintaining customer records and system information
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- Assisting with administrative tasks and process improvements
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- Supporting the wider sales and operations teams as required
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What We're Looking For

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We're looking for someone who genuinely enjoys helping customers and takes pride in providing great service.

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You'll ideally have:

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- Experience in customer service, administration, sales support or order processing
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- Strong communication and relationship‐building skills
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- Excellent organisational skills and attention to detail
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- A proactive, solutions‐focused mindset
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- Confidence managing multiple priorities
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- Experience working within a B2B environment
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Experience within automotive, trade, wholesale, distribution, sporting goods, fitness equipment or similar industries will be highly regarded, but is by no means essential.

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Exposure to NetSuite, Oracle CRM or similar ERP/CRM systems would also be advantageous.

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Most importantly, we're looking for someone with a positive attitude, strong work ethic and a willingness to learn. If you're customer‐focused, reliable and eager to contribute, we'd love to hear from you.

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Why Join?

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- Hybrid working arrangement
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- Stable, privately owned Australian business
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- Hawthorn East location with excellent accessibility
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- Supportive and collaborative team environment
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- Opportunity to work alongside experienced leaders and industry experts
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- Significant investment in new systems and business improvements
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- A culture where ideas are welcomed and initiative is encouraged
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- Genuine long‐term career opportunities as the business continues to evolve
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If you're looking for a role where you can make an impact, develop your skills and be part of a business that values its people, we'd love to hear from you.

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Apply now or contact us for a confidential discussion.

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📌 Customer Service & Administration Officer (Victoria)
🏢 Sharp & Carter
📍 Victoria