Job Description

Position: HR Help Desk Executive (Mandarin Speaker)

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Location: Penang, Malaysia (On-site)

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Working Hours: 8:00 AM – 5:00 PM

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Salary: Up to RM 5,500

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Age Requirement: Max 25 years old

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Job Description

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We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires solid communication skills and the ability to manage multiple requests in a structured environment.

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Key Responsibilities

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- Handle HR inquiries via chat, email, or phone in Mandarin and English
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- Provide support on HR policies, employee records, payroll, and benefits
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- Resolve issues or elevate complex cases to the relevant HR teams
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- Maintain accurate documentation of employee interactions
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- Ensure service quality and response time meet company standards
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- Support administrative HR tasks when required
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Requirements

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- Fluent in Mandarin and English (spoken & written)
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- Minimum 1 year experience in Customer Service / Help Desk / HR support
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- Strong communication and problem‐solving skills
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- Detail-oriented and able to work in a fast-paced environment
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- Basic understanding of HR processes is a plus
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- Willing to work on-site in Penang
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📌 HR Help Desk Executive (Mandarin Speaker) (Port Pirie)
🏢 CB Talents
📍 Port Pirie