Job Description

This is an exciting opportunity to join the business during a period of continued growth and develop your career within the SaaS industry.

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27th July, 2026

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Optio6 Talent Partners has partnered with a rapidly growing global SaaS company to recruit a commercially focused Client Account Manager for its Brisbane team.

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With established operations across Australia, the United Kingdom and North America, this private equity-backed business provides online expense management technology that helps organisations eliminate manual processes, improve efficiency and gain greater visibility over company expenditure.

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This is an exciting opportunity to join the business during a period of continued growth and develop your career within the SaaS industry.

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About the opportunity

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As Client Account Manager, you will develop and maintain strong relationships with new and existing clients while identifying opportunities to increase revenue and support client retention.

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This is a customer-focused, revenue-generating role where your ability to understand each client's needs, resolve concerns and recommend suitable solutions will be central to your success.

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You will work closely with clients to ensure they continue to gain value from the platform, while introducing additional products, services and functionality that can support their business.

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Your responsibilities will include

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- Building rapport with clients and proactively developing long-term relationships.
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- Managing a portfolio of new and existing business clients.
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- Understanding each client's needs and matching them with suitable solutions.
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- Achieving agreed inbound and outbound activity targets.
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- Identifying opportunities to upsell additional products, services and functionality.
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- Providing clients with online demonstrations and overviews of additional platform capabilities.
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- Responding to client concerns promptly and professionally.
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- Exploring the reasons behind cancellation requests and working to retain clients where appropriate.
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- Maintaining accurate client information, opportunities and forecasts within the CRM.
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- Contributing to revenue growth, client satisfaction and retention targets.
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About you

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To be considered for this opportunity, you will ideally bring:

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- Experience in B2B account management, sales or customer service.
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- Previous experience within SaaS, software or technology, which would be highly regarded.
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- A demonstrated ability to develop and maintain strong client relationships.
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- Sales experience, including identifying opportunities and managing a pipeline.
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- Experience preparing or contributing to sales forecasts.
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- Confidence handling objections and resolving client concerns.
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- The ability to understand client needs and recommend appropriate solutions.
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- Solid written and verbal communication skills.
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- A curious mindset and the ability to learn new products and systems quickly.
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- Excellent organisation and time management skills.
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- Experience using Salesforce or another CRM platform, which would be advantageous.
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What is on offer

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- A salary of $85,000 + Super + Bonuses.
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- The opportunity to join a successful and growing global SaaS company.
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- Comprehensive onboarding, training and support from an experienced team.
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- A dedicated buddy to help you settle into the business.
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- Ongoing learning and professional development opportunities.
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- Study days to support continued development.
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- An additional day of leave for your birthday.
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- Private health insurance, volunteering days, employee assistance support and other employee benefits.
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- Genuine opportunities to develop your career within the SaaS industry.
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The successful applicant will work with sensitive client and business information. A strong awareness of data privacy, confidentiality and information security will therefore be important.

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Our client is an equal opportunity employer and welcomes applications from people of all backgrounds.

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📌 Client Account Manager | SaaS - Brisbane (Queensland)
🏢 Optio6 Talent Partners
📍 Queensland