Job Description

Macison Capability Partners are proud to be recruiting for a Practice Manager to lead the day-to-day running of a well-established veterinary practice in Toowong, a business where culture isn't a poster on the wall, it's how the team actually operates.

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This is a genuine leadership role. You'll manage the operational rhythm of the practice rostering, stock, budgets, compliance, but the real work is people.

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You'll be the trusted advocate between the team and leadership, the calm voice in a busy day, and the person who makes sure everyone, Team Members, clients and patients, feels genuinely looked after.

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What You'll Own

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- Day-to-day operations: rostering, scheduling, supplier relationships and WHS compliance
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- Team leadership: — coaching, mentoring and supporting vets, nurses and reception/customer service staff
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- Culture and wellbeing: — regular check-ins, conflict resolution, and building a psychologically protected, high-performing team
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- Client experience: — resolving concerns, monitoring feedback, and role-modelling service standards
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- Business performance: — budgeting, cost management and reporting against targets
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- Team Leadership: Onboarding,



training and career development for the team
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What You'll Bring

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- Proven experience in practice management, operations or team leadership — Previous veterinary experience not necessary, we are looking for a leader with transferable skills. Ideally from a customer-facing service environment ideal
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- A track record coaching and developing a team
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- Strong customer service instincts, with experience resolving client issues calmly and professionally
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- Comfort with day-to-day business operations — rostering, stock and basic financials
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- A genuine, hands‐on leadership style — calm under pressure, solutions‐focused, and a real advocate for people
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- High personal accountability, and the ability to hold others to the same standard
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Why This Role

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You'll lead a team that genuinely lives its values — honesty, empathy, gratitude, courage and consistency aren't just words here. This is a role for someone who wants to build a workplace people are proud to be part of, not just keep the doors open.

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Ready to lead with heart?

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📌 Practice Manager - Veterinary Clinic (Queensland)
🏢 Macison Capability Partners
📍 Queensland