Job Description

Description

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We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Group Life Claims Leader, you'll take ownership of a high-impact leadership role within ART Life Operations. You'll guide an end-to-end claims team to deliver a holistic, member-focused claims experience that supports recovery, return to work, and improved wellbeing.

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You'll play a critical role in driving best practice claims management, ensuring decisions align with policies, regulatory requirements and our broader commitment to supporting members. This is your chance to lead a team through continuous improvement, uplift capability, and influence strategic outcomes across the claims function.

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This role is a permanent opportunity and is based in Brisbane, Sydney or Melbourne.

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Responsibilities

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- Lead and mentor an end-to-end claims team to deliver strong member and business outcomes.
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- Make and review complex claims decisions in line with policy, delegation, and regulatory frameworks.
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- Coach and develop team capability to enhance technical expertise and service delivery.
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- Collaborate with Quality Assurance to identify development needs and uplift capability.
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- Drive a culture of innovation, continuous improvement, and high performance.
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- Partner with stakeholders to improve member outcomes and claims processes.
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- Lead change initiatives and support team alignment through transformation.
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- Analyse performance data and trends to inform decisions and improvements.
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- Manage risk and ensure compliance across claims activities.
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Qualifications

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- You bring extensive experience in claims management, including complex case assessment.
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- Your knowledge of group insurance and regulatory requirements is highly developed.
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- You'll have proven leadership experience managing and developing high-performing teams.
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- You're confident interpreting policy, legislation, and contractual obligations.
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- You have a strong track record of improving service quality, efficiency, and outcomes.
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- Your ability to analyse data and identify trends supports better decision making.
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- You'll demonstrate a adaptable coaching style that brings out the best in others.
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- You're comfortable navigating ambiguity and resolving complex challenges.
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- You may hold a tertiary qualification in Business or a related discipline.
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Why join us

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- You'll get 14% super as standard, to help your future come alive.
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- Build a career to be proud of through excellent training and development opportunities.
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- Balance your work between in-person days at our purpose-built hubs and working from home.
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- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
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📌 Group Life Claims Leader (Queensland)
🏢 Australian Retirement Trust
📍 Queensland