Job Description

Join to apply for the Experience Designer - 24 month contract role at EnergyAustralia.

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EnergyAustralia is currently building out multiple squads to ensure successful delivery of the Customer Department Transformation program. The backbone of this program is a new core billing system implementation which will usher in a modern way of working within the department, allowing for continued value for our customers.

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Responsibilities

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- Designing end-to-end customer journeys that enhance self-service, simplify assisted interactions, and drive consistent experiences across web and app
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- Embedding human-centred design principles and data-driven insights into all discovery and delivery activities
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- Collaborating with digital squads, product owners, and stakeholders to translate business objectives and platform capabilities into seamless, reusable design solutions
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- Contributing to the ongoing development of the design system and reusable components to ensure scalability and consistency across channels
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- Ensuring design artefacts are documented, version-controlled, and integrated within delivery toolsets (e.g., Figma, Jira, Confluence)
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What We Are Looking For

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- Tertiary qualification in UX design or similar related experience.
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- 5+ years UX Lead experience.
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- Experience leading Experience Design in the utilities industry.
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- Proven ability to translate complex technical requirements into intuitive customer experiences.
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- Highly skilled in Figma with Web Content Accessibility Guidelines 2.0 knowledge.
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- Understanding of regulatory and compliance constraints in energy retail (billing, hardship, CDR, etc.).
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- Resilient, with proven ability to manage organisational ambiguity in a matrix environment.
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- Robust communication skills, with proven ability to influence without control.
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How To Apply

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If you're ready to 'light the way' towards your next career move, click the 'Apply' button to submit a confidential application. For any questions reach out to Jock Clydesdale, Talent Partner – Technology at [email protected].

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Why Us

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- Hybrid working environment, that promotes flexibility
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- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
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- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
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- Onsite Tech Bar
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We're committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it's a workplace where everyone's welcome.

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Seniority level: Mid‐Senior level

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Employment type: Contract

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Job function: Information Technology

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Industries: Utilities

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Referrals increase your chances of interviewing at EnergyAustralia by 2x.

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📌 Experience Designer - 24 month contract (Victoria)
🏢 EnergyAustralia
📍 Victoria