Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Full-time Retail Showroom Assistant at our Lane Cove Showroom. You will have a customer-centric mindset, because at ILS we are all about the customer! You will be a self-motivated, creative thinker, and seek out new opportunities.

This is a full time role, with a real work/life balance - Monday to Friday 9:00 am - 5:00 pm

Your "New" Day to Day:

- Opening and closing the showroom and balancing transactions
- Preparing reports and review sales data, open orders and open quotes
- Actively seeking new clients, contracts and marketing opportunities
- Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS
- Answer customer calls and emails to resolve issues in a timely and effective manner
- Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…
- Processing quotes, orders and hire contracts efficiently
- Driving process efficiency and striving for continual improvement
- Being the face of ILS in the local community and driving relationships with customers and other local businesses
- Following and managing all WHS requirements at a showroom level.





About You:

- You may have a strong Retail background and want to apply your skills in the Allied Health industry.
- You may have studied or worked in Occupational Therapy, Physiotherapy, Pharmacy or Nursing and are looking for a position where you can adapt your knowledge.
- You will be keen to go above and beyond to interact with your community and increase store exposure
- You will have a customer-centric mindset, because at ILS we are all about the customer!
- You will be well presented, professional and courteous
- You will have fantastic interpersonal skillsand love connecting with peoplefrom all walks of life
- Have agenuine desire to help otherswith your knowledge and abilities.
- You will have second to noneadministration skills,including the ability toprioritizeyour time
- You may have SAP experience, which is not required but is highly valued.
- You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities
- Fluency in both Mandarin and English is essential, with the ability to build rapport and provide exceptional service to customers from diverse backgrounds.

What's In It For You:

- Job security
- A permanent full-time role.
- Competitive base salary.
- Paid Parental Leave.
- A paid day off for your Birthday each year!
- Professional and supportive team environment
- Ongoing extensive training and coaching
- Employee benefits and rewards.
- Work/life balance.

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check. To find out more about ILS please go to https://ilsau.com.au/working-at-ils

📌 Retail Showroom Assistant (Lane Cove)
🏢 Independent Living Specialists
📍 Lane Cove