Role DescriptionThe Retail Specialist will support day-to-day retail operations by assisting customers, maintaining product presentation, processing transactions, and helping ensure a positive and efficient shopping experience. The role focuses on customer service, product knowledge, sales support, inventory coordination, and maintaining high standards across retail activities.

Key responsibilities include assisting customers with product enquiries, providing relevant information, understanding customer needs, and recommending suitable products or services. The role will communicate product features, benefits, availability, pricing, promotions, and other relevant information clearly and professionally.

The Retail Specialist will support sales activities by processing purchases, handling payments, preparing orders, assisting with product demonstrations, and following established transaction procedures. The role will also help maintain accurate sales records and ensure customer requests are handled efficiently.

Additional responsibilities include organizing merchandise, replenishing stock, checking product displays, maintaining store presentation, and supporting inventory checks. The role may assist with receiving deliveries, verifying product quantities, identifying discrepancies, and ensuring products are properly stored or displayed.

The position will help monitor customer feedback, identify common enquiries or concerns, and communicate relevant observations to supervisors or other departments. The role may also support promotional campaigns, product launches,



customer loyalty initiatives, and other retail activities.

The successful candidate should be customer-focused, approachable, organized, and attentive to detail. Strong communication and interpersonal skills are important for creating positive customer interactions and supporting effective teamwork.

The role requires flexibility, reliability, and the ability to manage multiple customer and operational tasks while maintaining service quality. A proactive approach to solving customer concerns and supporting overall retail performance is essential.

Qualifications

- Bachelor’s degree, diploma, certificate, or equivalent qualification in Retail Management, Business Administration, Marketing, Sales, Hospitality, or a related field.
- Strong understanding of retail operations, customer service, product presentation, sales support, and transaction processes.
- Excellent communication and interpersonal skills with a friendly, professional, and customer-focused approach.
- Ability to understand customer needs and provide appropriate product information and recommendations.
- Strong product knowledge and ability to learn product features, specifications, pricing, promotions, and availability.




- Familiarity with point-of-sale (POS) systems, payment processing, retail software, and customer-management systems.
- Ability to process transactions accurately and follow established cash-handling and payment procedures.
- Strong attention to detail when handling products, customer information, transactions, inventory records, and pricing.
- Understanding of basic inventory management, stock replenishment, product organization, and merchandise control.
- Ability to assist with stock counts, delivery checks, product labeling, and inventory discrepancy reporting.
- Robust problem-solving skills with the ability to handle customer questions and resolve routine service concerns professionally.
- Ability to support promotional activities, product displays, sales campaigns, and customer engagement initiatives.
- Strong organizational and time-management skills with the ability to manage multiple operational priorities.
- Ability to work effectively with sales, customer service, inventory, operations, and management teams.
- Familiarity with Microsoft Office, Google Workspace, spreadsheets, or similar business tools.
- Understanding of customer privacy, responsible handling of customer information, and retail compliance procedures.
- Adaptable and proactive approach with the ability to respond positively to changing customer needs and business priorities.
- Commitment to providing high-quality customer service and maintaining professional retail standards.

📌 Retail Specialist (Australia)
🏢 Stop N' Shop Center
📍 Australia