Job Description

Our Why

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Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

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About the Role (your why)

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Our Endpoint Engineering team is responsible for creating and maintaining robust desktop Standard Operating Environments (SOE) for our customers, enabling remote support and ensuring standardisation across diverse IT landscapes. As a Senior Endpoint Engineering Specialist, you'll work closely with customers to transform their businesses in line with cloud-first productivity and collaboration solutions as part of their digital transformation journey. You will also provide expert 3rd-level support, develop ongoing processes, and help drive continuous improvement in customer environments.

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Our offices are based in Australia. We like to bring people together in person when we can, but we are mindful of the perks of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

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Please note: To be eligible for the role you must be an Australian Citizen and willing to undergo security clearance requirements

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What you'll do

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- Designing and maintaining modern SOE architectures for multiple customers
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- Working with customers to deliver cloud-first productivity and collaboration solutions
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- Developing processes to standardise support and maintenance across environments
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- Providing 3rd-level support and acting as an escalation point for complex desktop issues
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- Proactively managing and maintaining customer SOEs and supporting infrastructure
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- Delivering project tasks accurately and efficiently and contributing to project reporting
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- Guiding and mentoring team members to resolve technical challenges
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- Ensuring a health and safety culture in line with Datacom policies
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We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs

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What you'll bring

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Required experience:

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- 5+ years of related experience in endpoint engineering and SOE management
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- 5+ years of related experience working for a Managed Service Provider
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- Knowledge of hardware and software vendor support processes, including product lifecycles
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- Advanced end-user management skills alongside modern and traditional SOE methodologies
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- Intermediate project management principles and Office 365 skills
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- Experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
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- Experience in Active Directory Group Policy Management
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- Strong PowerShell scripting skills
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- Strong analytical, problem-solving and communication skills
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- Proven ability to build customer relationships and deliver solutions in line with organisational goals
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Nice to have:

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- Development qualifications with understanding of Full Software Development Lifecycle and version control
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- Specialisation certifications in MD-102 and AZ-140
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- Citrix experience
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- Experience in large-scale collaborative environments
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#J-18808-Ljbffr

📌 Senior Endpoint Engineering Specialist (New South Wales)
🏢 Dormont Manufacturing
📍 New South Wales