Job Description

Frank & Harri is on the hunt for a Front of House Manager to run the show, lead a great little team, keep the floor buzzing, and be the friendly face our regulars come back for. Working closely with the owner and the kitchen/patisserie team to keep service tight and standards high.

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Key Responsibilities

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Oversee day-to-day front of house operations opening, closing and service flow.

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Lead, train and roster a small FOH team

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Build and manage the team roster, with flexibility to adjust around trading needs.

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Help train up backup staff so shifts are always covered.

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Deliver an excellent customer experience greet regulars, resolve feedback on the spot, and set the tone for the team.

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Respond to catering and cake order enquiries via phone and email, keeping on top of the inbox.

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Manage FOH stock, till reconciliation and daily cash/POS handling.

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Partner with the kitchen and ownership on specials, seasonal menus and events.

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Monitor sales performance and labour cost,



and report on service issues.

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Ensure compliance with food safety, hygiene, and workplace health and safety regulations.

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Skills & Experience

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2–3 years' hospitality experience, including time in a supervisory or team-lead role.

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Strong organisational and time-management skills

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Experience training and onboarding new staff.

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Reliable and trustworthy, with a strong sense of ownership over the role.

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Personable, with a genuine interest in growing within the business.

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What We Offer

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Competitive salary package.

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Employee discounts and free coffee on shift.

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Full training provided.

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4 weeks paid annual leave (full time entitlement).

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Flexible rostering, with advance notice.

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Supportive, close-knit working environment with direct access to ownership.

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Genuine opportunity to grow with the business.

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📌 Cafe Manager (FOH) (Williamstown)
🏢 Frank and Harri
📍 Williamstown