Job Description

About Smartways

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At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community — from emergency patient-on-table deliveries to temperature-controlled global shipments. We're the first healthcare logistics company in Australasia that is 100% carbon neutral. Every delivery we make has the potential to change — or save — a life.

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About Smartways

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At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community — from emergency patient-on-table deliveries to temperature-controlled global shipments. We're the first healthcare logistics company in Australasia that is 100% carbon neutral. Every delivery we make has the potential to change — or save — a life.

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The Role

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As a Customer Operations Executive, you'll take end-to-end ownership of customer jobs — booking, coordinating, troubleshooting, and communicating — so patients can receive their life-changing procedures without delay. You'll be the voice of Smartways for customers, hospitals, drivers, and suppliers every single day.

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This is a fast-paced, 24/7 operation, and shifts typically run between 6am-9pm. Potential extra earnings from including rotating roster, on-call, and occasional weekend availability.

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What You'll Be Doing

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- Handling inbound calls and queries from customers, hospitals, suppliers, and drivers
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- Booking, updating, and cancelling orders across phone, email, and chat
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- Monitoring urgent,



time-critical shipments — next flight, patient on table, organs, temperature-controlled
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- Proactively communicating delays, damages, and risks to all stakeholders
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- Liaising with drivers, allocators, state coordinators, and freight partners
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- Leading freight recovery processes for missing or damaged goods
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- Contributing to quality improvement projects and process development
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- Accurately entering and maintaining data in Smartways systems
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What We're Looking For

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- 2+ years in a customer service, contact centre role or operations team
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- Diploma or higher qualification
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- Excellent verbal and written communication skills
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- Solid problem-solving ability and sharp attention to detail
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- Confident working under pressure in a fast-moving environment
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- Proficient in Microsoft Office and web-based/ERP systems
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- Logistics experience is a bonus, but not essential
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You'll Thrive Here If You're

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A calm, accountable, customer-first thinker who can weigh up information quickly and make sound decisions. Someone who takes ownership, communicates clearly, and finds creative solutions when things don't go to plan.

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Why Smartways?

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- Make a genuine difference to patient outcomes every day
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- Join a passionate, mission-driven team
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- Be part of Australasia's first 100% carbon neutral healthcare logistics company
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- Grow your skills in a complex, high-stakes industry
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📌 Customer Operations Executive (Part-Time) (Ryde)
🏢 Smartways Logistics
📍 Ryde