NTT DATA is seeking a Managed Services Service Desk Agent to join its Sydney-based team. This senior service desk resource serves as the first point of contact for clients and vendors, handling calls, chats, tickets and mailbox management in line with SOPs.
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You will diagnose requests, provide first-call resolution where possible, and collaborate with resolver groups to ensure timely updates and incident handling. A robust ITIL background and ability to work a 24x7 roster are preferred.
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📌 Senior Service Desk Analyst - Hybrid IT Support (New South Wales)
🏢 Ntt Data
📍 New South Wales
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