Required Skills and Experience

5+ years of SAP Service Cloud experience and a proven track record supporting enterprise-scale customer service platforms in a BAU environment. The individual should be capable of managing incidents, delivering minor enhancements,

supporting releases, and acting as a trusted advisor to business stakeholders while ensuring platform stability and continuous improvement.

Solid functional knowledge of SAP Service Cloud, including but not limited to

Ticket Management o Customer and Contact Management o Service Level Agreements (SLAs)

o Work Distribution and Routing Rules o Knowledge Base and Service Processes o Agent Desktop o Quote management

- Proven experience in BAU application support, including:

o Incident and problem management o Root cause analysis and issue resolution o Service request fulfilment o User support and troubleshooting o Defect management and ongoing system maintenance




- Hands-on experience with SAP Service Cloud configuration, including but not

limited to: o Business Roles and Work Centres o Fine Tuning and Business Configuration o Workflow and Approval Configuration o Business Rules and Validation Rules o Form and Screen Adaptation
- Strong understanding of integration touchpoints between SAP Service Cloud and

SAP ECC, including customer, product, and master data replication.
- Experience supporting and coordinating with middleware and integration teams

using SAP CPI.
- Ability to gather and analyse business requirements, perform impact

assessments, and translate requirements into functional solutions and system enhancements.

Experience with:

o User Acceptance Testing (UAT)

o Regression Testing

Pay: $800.00 – $900.00 per day

Work Location: In person

📌 SAP Functional Consultant (Sydney)
🏢 BMP Technologies
📍 Sydney