Scheduling & Administration Coordinator | Full-Time | Invermay, Launceston

About Mance Electrical

Mance Electrical is one of Tasmania's longest-standing electrical contracting businesses, proudly serving Northern Tasmania and beyond since 1920. Across more than a century we've built our name on three simple things: showing up when we say we will, communicating clearly, and doing work to a standard that lasts.

Our tagline says it best — Do it once. Do it right. Excellent people, excellent service.

We're a growing, family-owned business with a friendly, hardworking team and a explicit vision for the future. As we continue to grow, we're looking for someone special to step into a key role at the heart of our office — keeping our scheduling, job administration and customer service running smoothly.

About the Role

You'll want to join the Mance Electrical team because we really are just that — a TEAM. A team that genuinely cares about who you are as a person, believes in being fun and focused, and shows up to help each other deliver exceptional electrical services.

The Scheduling & Administration Coordinator is the engine room of our day-to-day operations. You'll be the friendly first point of contact for many of our customers, and the person who keeps jobs, quotes and schedules moving so our field team can do their best work.

Reporting directly to the Directors, you'll work closely with our Project Managers, field team and Operations & Payroll Coordinator to keep work flowing and information accurate. It's a varied, people-focused role that suits someone who loves being organised, enjoys helping people, and takes pride in getting the details right.

This is a full-time position based at our Invermay office (with occasional site-based work as required). You'll enjoy consistent hours, a stable roster and a supportive team around you.

What You'll Be Doing

Customer & Employee Support

- Handling incoming phone calls, enquiries and communications professionally and promptly




- Making sure messages and job information are passed on clearly and without delay
- Keeping customers, suppliers and employees feeling supported and informed
- Tracking enquiries and following them through to resolution

Scheduling, Quotes & Job Administration

- Coordinating schedules, reschedules and return visits so jobs run on time
- Entering jobs accurately into our system with complete details
- Preparing standard quotes accurately and issuing them within agreed timeframes
- Communicating changes and delays promptly to customers and operational staff
- Maintaining documentation that supports scheduling, billing and reporting — reducing errors, delays and rework

General Administrative & Operational Support

- Completing administrative tasks efficiently and on time
- Keeping systems and processes organised and easy to follow
- Supporting the Directors and operational team so they can focus on delivery
- Identifying, documenting and raising opportunities to improve workflows and systems

About You You're organised, calm under pressure and genuinely enjoy helping people. You take pride in your work, you're great with detail, and you can juggle competing priorities without dropping the ball.

Skills & experience we're looking for:

- Experience in scheduling, customer service or job administration
- Confident, professional phone manner and customer service skills
- Strong attention to detail and excellent organisation and time management
- Clear written and verbal communication
- Confident using job management or scheduling software and general office systems
- Experience managing competing priorities in a busy environment

Knowledge that will help you succeed:





- An understanding of scheduling practices and how to respond when operational priorities change
- Awareness of good customer service and communication standards
- Familiarity with job administration and record-keeping requirements

Qualifications:

- Qualifications in business administration or customer service are desirable (but not essential — the right attitude and experience matter most)

The kind of person who thrives here:

- Reliable, consistent, discreet and trustworthy
- Methodical, organised and calm when priorities change
- Service-oriented and professional
- Comfortable resolving routine issues and knowing when to escalate
- Happy to support the wider admin team during busy periods or absences

Why Join Mance Electrical?

- A stable, respected local business with over 100 years of Tasmanian history
- A supportive, down-to-earth team that genuinely values each other
- A key role where your organisation and care make a real difference every day
- Secure, ongoing full-time employment with a well-established local business
- A competitive salary (see the pay range listed on this ad)
- The chance to grow with a business that invests in its people and systems

We live by our values every day: honesty and trust, reliability, excellence in every job, owning the outcome, winning as a team, and safety first, always. If that sounds like you, we'd love to hear from you.

How to Apply

Click Apply and submit your resume along with a short cover letter telling us a little about yourself and why this role appeals to you.

To check you have read the ad please send us an email [email protected] and answer - if we asked a friend or family member to describe you, what would they say? All applications are strictly confidential.

We're reviewing applications as they come in, so don't wait — apply today.

Mance Electrical is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to building a diverse, inclusive team.

📌 Scheduling Coordinator (Launceston)
🏢 Mance Electrical Tasmania
📍 Launceston