Job Description

IT Service Desk Technician (L2)

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This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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$85,000.00/yr - $90,000.00/yr

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Location: Sydney (3 days in office, 2 days WFH)

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Overview

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Join a dynamic support team delivering Level 2 IT support to a broad client base. You'll provide remote and onsite support, resolve technical issues, and work closely with senior engineers to ensure a high standard of service delivery. This role combines hands-on problem-solving with strong client communication.

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Key Responsibilities

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- Respond to and manage support tickets via phone and ticketing systems.
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- Provide Level 1/2 remote and onsite support for desktops, servers, and infrastructure.
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- Perform scheduled maintenance and urgent onsite visits as needed.
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- Collaborate with senior engineers on escalations and projects.
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- Maintain clear documentation and update internal knowledgebase.
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- Participate in rotating rosters, including after-hours support.
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- Ensure compliance with internal processes and industry standards.
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Skills & Experience

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- IT qualifications or relevant certifications.
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- Strong experience supporting Windows environments and Microsoft 365.
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- Working knowledge of networking (TCP/IP, DNS, VPN, VLANs).
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- Experience with Windows Server, virtualisation (e.g., Hyper-V, VMware).
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- Familiarity with switches, firewalls, and wireless infrastructure.
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- Excellent communication and troubleshooting skills.
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Seniority level

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- Mid-Senior level
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Employment type

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- Full time
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Job function

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- Information Technology
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Industries

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- IT Services and IT Consulting
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📌 IT Service Desk Technician (New South Wales)
🏢 Kaliba
📍 New South Wales