Job Description

Member Engagement and Communications Advisor

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Join to apply for the Member Engagement & Communications Advisor role at Telecommunications Industry Ombudsman.

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About the Role

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As our Member Engagement & Communications Advisor, you'll be the voice that keeps our members informed, inspired, and involved. From crafting compelling content to orchestrating events that people actually want to attend, you'll be at the heart of our member experience. You'll also help shape our brand, manage digital content, and support strategic projects that drive impact.

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What You Will Be Doing

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- Creating engaging newsletters, portal content, and member communications
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- Planning and delivering events, webinars, and forums that spark connection
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- Supporting onboarding, training, and educational programs
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- Building strong stakeholder relationships and keeping our membership engaged
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- Contributing to reports, publications, and digital content (yes, even the fun stuff!)
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- Collaborating with creatives to bring ideas to life
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- Supporting brand awareness and engagement campaigns
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What You Will Need

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- 5+ years in customer service, account management, or member engagement
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- Exceptional writing, editing, and content creation skills
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- Event planning and multi-channel communications experience
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- Tech-savvy with tools like Dynamics 365, Canva, PowerApps, SharePoint, and Office 365
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- A people-person vibe and the ability to simplify complex info
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- A curious mind, a collaborative spirit, and a love for continuous improvement
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Why The TIO?

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We're a purpose-driven not-for-profit with a big heart. Our mission? Fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible, and high-performing and we're serious about helping our people thrive.

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Diversity & Inclusion

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We celebrate you. Whoever you are, however you identify, you're welcome here. Bring your whole self. We wouldn't want it any other way.

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Ready to connect, communicate, and create impact?

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Apply now and join a team that's shaping the future of member engagement with heart, creativity, and purpose.

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Seniority level

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- Associate
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Employment type

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- Full time
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Job function

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- Public Relations
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- Industries: Telecommunications and Non-profit Organizations
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Location: Melbourne, Victoria, Australia

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📌 Member Engagement and Communications Advisor (Victoria)
🏢 Telecommunications Industry Ombudsman
📍 Victoria