Job Description

Residential Aged Care Quality & Compliance Officer

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Residential Aged Care Quality & Compliance Officer

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The Opportunity
n An established residential aged care provider is seeking an experienced Quality & Compliance Officer to join its corporate quality team.

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Based at the organisation's head office in Gordon, you will support a portfolio of 4–5 residential aged care homes, working closely with site leadership teams to strengthen compliance, improve quality outcomes and embed sustainable change.
n This is a hands‐on and relationship‐focused position suited to someone who enjoys partnering with homes, supporting staff and making quality and compliance feel practical and achievable.

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Key Information

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- Salary of $135,000–$140,000 + superannuation
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- Supporting a portfolio of 4–5 residential aged care homes
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- Regular travel to homes across the portfolio
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- Free onsite parking
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- Supportive and collaborative corporate team
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- Career development and progression opportunities
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Residential Aged Care Quality & Compliance Officer

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The Opportunity
n An established residential aged care provider is seeking an experienced Quality & Compliance Officer to join its corporate quality team.

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Based at the organisation's head office in Gordon, you will support a portfolio of 4–5 residential aged care homes, working closely with site leadership teams to strengthen compliance, improve quality outcomes and embed sustainable change.
n This is a hands‐on and relationship‐focused position suited to someone who enjoys partnering with homes, supporting staff and making quality and compliance feel practical and achievable.

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Key Information

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- Salary of $135,000–$140,000 + superannuation
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- Full‐time, permanent position
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- Supporting a portfolio of 4–5 residential aged care homes
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- Regular travel to homes across the portfolio
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- Free onsite parking
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- Supportive and collaborative corporate team
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- Career development and progression opportunities
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What You'll Be Doing

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- Conduct desktop and onsite quality and compliance audits
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- Support homes to maintain compliance with aged care legislation and standards
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- Identify gaps in practice and assist sites with corrective action plans
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- Build robust working relationships with site leaders and employees
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- Attend monthly quality and operational meetings
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- Provide education, guidance and coaching to home‐based teams
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- Support policy reviews, implementation and rollout
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- Assist with complaints, incidents and investigations
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- Prepare reports relating to audits, quality indicators and compliance
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- Support continuous improvement and change management initiatives
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- Monitor regulatory updates and communicate changes across the organisation
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About You To be considered for this position, you will have:

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- Current AHPRA registration
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- At least two years of quality and compliance experience
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- Extensive experience within residential aged care
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- Strong knowledge of the Aged Care Quality Standards and regulatory requirements
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- Demonstrated experience conducting audits and implementing improvements
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- Strong communication and relationship‐building skills
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- The ability to influence and support teams through change
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- A practical, approachable and solutions‐focused working style
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- A current driver's licence and willingness to travel between homes
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Experience with LeeCare, electronic medication management systems or Moving on Audits would be highly regarded.

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What Success Looks Like
n Success in this position will be built around becoming a trusted support for the homes and developing positive relationships with leaders and employees.

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You will be able to identify areas for improvement while communicating change in a supportive and practical way. Rather than making compliance feel overwhelming, you will help teams understand what needs to change, why it matters and how they can achieve it.

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📌 Residential Aged Care Quality & Compliance Officer (Ku-ring-gai Council)
🏢 E4 People
📍 Ku-ring-gai Council