Job Description

Travel Trade Recruitment provided pay range

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This range is provided by Travel Trade Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$78,000.00/yr - A$78,000.00/yr

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Direct message the job poster from Travel Trade Recruitment

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Are you an experienced leader within the travel industry looking to take the next step in your career in 2026?

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This is an exciting opportunity to join a well-established travel wholesaler where you will lead a high-performing reservations team and help deliver exceptional service to travel agents and their clients.

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In this role, you'll lead a reservations team, developing their skills, lifting service standards, and supporting them to meet performance goals while keeping daily operations running smoothly.

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What You'll Do:

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- Lead, coach and develop a team of reservation consultants to deliver outstanding service and meet performance targets
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- Oversee daily operations of the reservations team, ensuring smooth workflow and high service standards
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- Support sales performance by managing team KPIs, monitoring results, and taking calls where required
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- Foster a positive, collaborative, and motivated team environment
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- Assist with recruitment, onboarding, and ongoing staff development
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- Handle escalated enquiries and provide solutions to complex issues
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- Collaborate with peers across the business to ensure consistent service delivery
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What We're Looking For:

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- Experience managing a team in the travel or tourism sector
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- Strong coaching and people management skills, including setting KPIs and driving performance
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- Excellent customer service and sales experience
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- Ability to think proactively, solve problems and create a productive, fun, and results-driven workplace
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- Strong communication, planning, and organisational skills
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Why You'll Love It:

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- Market-competitive salary Package
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- Amazing staff travel discounts and industry perks
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- Ongoing training and professional development opportunities
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- Inclusive, collaborative, and supportive team culture
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Apply Now or email your CV to [email protected]

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For a confidential chat, call 02 9119 8744

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Seniority level

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Seniority level

Not Applicablen

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Sales, Customer Service, and Managementn

Industries

Travel Arrangements, Hospitality, and Airlines and Aviationn

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Product Guide (Retail Sales Associate)- Full Time

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Sydney, New South Wales, Australia 3 days ago

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📌 Travel Team Leader (New South Wales)
🏢 Travel Trade Recruitment
📍 New South Wales