LEAP Legal Software in Sydney is seeking a Technical Specialist (Level 2 HelpDesk) to resolve complex technical issues and provide timely, qualified support to clients using our Salesforce-enabled service platform. You will escalate, triage, and collaborate across teams to deliver sustainable resolutions while improving client experience.
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You will mentor junior team members, document knowledge, and communicate effectively with clients to ensure confidence in outcomes.
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📌 Level 2 HelpDesk Specialist - SaaS Support (Hybrid) (New South Wales)
🏢 LEAP Legal Software
📍 New South Wales
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