Job Description

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- Brisbane based candidates only Initial 6 month contract
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- 4/1 hybrid setting. Some travel may be required.
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About Our Client

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This organisation is a well-established public sector entity committed to delivering high‐quality services. As part of a medium‐sized team, they focus on implementing technology solutions that enhance operational efficiency and public service outcomes.

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Job Description

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Role Responsibilities:

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- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
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- Provide operational support (on‐site and remote) to QCS sites as required in a primarily Microsoft environment.
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- Configure/ install/ monitor/ support/ manage the ICT environments by high level technical expertise.
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- Provide a level of training of the QCS desktop environment and applications to QCS end users where required.
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- Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.
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- Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.
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- Accurately triage and escalate incidents where required according to policies and procedures.
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- Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
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The Successful Applicant

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A successful Project Support Officer - ICT will have:

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- Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
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- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
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- Ability to identify and resolve ICT related problems within defined Service Level Agreements.
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- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment
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What's on Offer

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- Competitive hourly rate.
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- Opportunity to contribute to impactful projects in the public sector.
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- Collaborative and professional work environment.
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- Valuable experience within the technology industry.
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If you're ready to make a meaningful contribution as a Project Support Officer - ICT, we encourage you to apply today!

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📌 ICT Support Officer - Windows 11 Upgrade (Queensland)
🏢 Michael Page Australia
📍 Queensland