Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE OPPORTUNITY

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Are you ready to take the next step in your career and join a purpose-driven organisation that makes a difference in peoples lives? EML are seeking experienced Claims professionals from New Zealand to join our growing organisation.

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Every day our Claims teams help coordinate, negotiate, and facilitate an injured workers recovery through tailored support to individuals to help get their lives back. As a senior team member, you will set the standard in claims management while guiding and supporting others around you through mentoring and coaching colleagues and leading by example to create a culture of collaboration.

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This will be a full time, permanent position with flexibility to work from home up to 2 days a week once fully trained. This role can be based from any EML Australian office with a generous relocation allowance on offer for eligible candidates.

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Your Responsibilities

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- Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
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- Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
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- Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
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- Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
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- Respond to escalations and provide coaching and mentoring to other members of the team
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About You

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- Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory
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- You must currently be residing in New Zealand to be eligible for relocation bonus
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- An empathetic, resilient, and motivational approach to provide customer centric support
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- A driven qualified with highly developed written and verbal communication skills
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- Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement
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- A team player who likes to work collaboratively and can also work independently
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What We Offer

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee benefits, including:

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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📌 Senior Claims Manager (Canberra)
🏢 EML Group
📍 Canberra