Job Description

In-Store Clienteling Manager

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This role is a client-facing position dedicated to driving exceptional, personalized service for our existing VICs, while developing and expanding our local client community, driving high-value sales, and supporting excellence across the Made-to-Order, Made-to-Measure, and High-End categories.

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This role will work closely with our Client Advisors, to grow long-term client relationships through targeted engagement initiatives, including personalized outreach and private appointments.

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Key Responsibilities

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- Analyze weekly and monthly customer data and KPIs to monitor and optimize store CRM performance.
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- Partner with Store Management to develop and execute CRM action plans aligned with business objectives and the event calendar.
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- Review and assess Client Advisor performance across clienteling and retail KPIs, contributing to individual development plans.
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- Design and implement initiatives focused on data capture, local client retention, and brand loyalty.
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- Collaborate cross-functionally to support new product launches, in-store events, and elevated client experiences from a CRM and clienteling perspective.
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- Ensure store teams are fully trained and proficient in all clienteling tools.
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- Support the sales team in managing and expanding the VIC client base, increasing both its size and value.
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- Work closely with the local retail team to drive overall store performance.
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- Stay informed on market dynamics and consumer trends to enhance the fashion awareness and expertise of store staff.
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- Grow and nurture the store's client community, including networking via off-site events and external activations.
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Knowledge & Skills

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- A strong clienteling mindset with a refined approach to building long-term, trust-based relationships with high-net-worth clients.
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- Demonstrated passion for luxury, fashion, art, and design, with a keen eye for detail and aesthetic excellence.
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- Exceptional problem-solving abilities, paired with intellectual curiosity and a solution-oriented mindset.
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- Highly self-motivated, poised, and results-driven, with the ability to anticipate client needs and exceed expectations.
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- Polished communication and interpersonal skills, demonstrating professionalism, discretion, and emotional intelligence.
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- A collaborative team player who thrives in a luxury retail environment while maintaining the autonomy to manage responsibilities independently.
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- Ability to inspire and influence others through example, elevating service standards and client experience across the store.
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Seniority Level

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- Mid-Senior level
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Employment Type

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- Full time
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Job Function

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- Business Development and Sales
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Industries

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- Retail Luxury Goods and Jewelry
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📌 In-Store Clienteling Manager (New South Wales)
🏢 Prada Group
📍 New South Wales