Job Description

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- Deliver quality tenancy and property management services
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- Support sustainable tenancies and positive housing outcomes
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- Full-time 10-month FTC - Competitive salary + super + salary packaging
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Community Housing Limited is seeking a Housing Officer to deliver high-quality tenancy and property management services. This role supports sustainable tenancies, fair and transparent property allocation, and compliance with relevant legislation, regulations, policies and procedures.

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This is a full-time 10 month fixed term contract (with possibility for extension), based in our Queens Road, Melbourne Office working Mon‐Fri. It offers a competitive salary, salary packaging and the opportunity to be part of a supportive team committed to delivering quality services and positive housing outcomes.

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What you'll do

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As the Housing Officer, you will manage a range of tenancy and property management activities, including rent collection, arrears recovery, tenancy sign‐ups, lease and rent reviews, condition reports, exits, maintenance liaison and Tribunal or Court representation where required.

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Day to day, you will:

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- Manage rental collection and arrears recovery processes in a timely and accurate manner.
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- Conduct condition reports, tenancy sign‐ups, entry procedures, lease and rent reviews, and exit procedures.
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- Liaise with asset teams regarding tenanted and vacated property maintenance.
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- Coordinate reporting, complaints, compliance, quality and accountability requirements to CHL standards.
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- Maintain accurate property and tenancy data across required systems.
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- Represent CHL at Tribunal or Court as required.
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- Provide information and advice to tenants to support sustainable tenancies.
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What you'll bring

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- At least two years' experience in a similar housing, tenancy or property management role.
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- Demonstrated knowledge and understanding of the Residential Tenancies Act.
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- Experience delivering tenancy management, rent, arrears, compliance and customer service activities.
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- Awareness of and sensitivity to the needs of people in housing crisis or with complex support needs.
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- Solid communication and stakeholder engagement skills, including working with support agencies and government departments.
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- Commitment to the right of every person to good quality housing.
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- A current Driver's Licence.
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- Appointments are subject to satisfactory pre‐employment checks, including Police, Working with Children and NDIS checks where applicable. All pre‐employment checks will be arranged during onboarding.
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Why Join Us?

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- Work in a collaborative, supportive team environment
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- Opportunities for professional development
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- One day off a year as 'You Day' to celebrate you
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- Great salary + Super + Salary Packaging (increase your take home pay!)
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About CHL

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Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

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As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

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📌 Housing Officer - Full-time 10-month FTC (Victoria)
🏢 Community Housing
📍 Victoria