Job Description

Lead Membership Experiences for an Iconic Australian Organisation

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Victoria Racing Club (VRC) is seeking a Membership Operations Lead to play a critical role in delivering seamless membership experiences across one of Australia's most prestigious sporting and cultural institutions.

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This role is ideal for an experienced membership or operations professional who enjoys end‐to‐end campaign delivery, data accuracy, process improvement, and leading operational excellence.

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About the Role

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Reporting to the Membership Manager, you will lead the planning, execution and optimisation of membership renewals and fulfilment programs, while acting as a subject matter expert across membership operations.

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You will work closely with teams across CRM, Marketing, Digital, Ticketing and Customer Operations to deliver a consistent, high‐quality member experience — from renewal through to race day.

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Key Responsibilities

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Membership Renewals

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- Lead the end‐to‐end delivery of member renewal campaigns
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- Collaborate with CRM and Marketing teams on customer journeys, communications and offers
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- Oversee testing, execution and optimisation of renewal campaigns
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- Manage auto‐renewal processes and ensure financial compliance
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- Lead the delivery of physical and digital member fulfilment programs
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- Partner with suppliers and internal stakeholders to deliver on time and to quality
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- Identify and resolve member issues to enhance the overall experience
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CRM & Data

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- Maintain CRM data integrity, accuracy and reporting
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- Process renewals, new applications and membership changes
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Race Day Operations

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- Support member services delivery across race days, including the Melbourne Cup Carnival
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- Manage key member products (e.g. car parks) during peak events
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- Assist with escalations and member issue resolution
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Process Improvement

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- Drive continuous improvement across membership operations
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- Identify opportunities for automation and efficiency
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- Document and enhance operational processes and systems
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What You'll Bring

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- Experience in a membership, customer operations or similar role
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- Strong experience across renewals, fulfilment and CRM systems
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- High attention to detail and ability to manage multiple priorities
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- Strong communication and stakeholder engagement skills
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- Proven ability to work in a fast‐paced, deadline‐driven environment
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- Analytical mindset with a focus on process improvement and efficiency
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- A proactive, accountable and solutions‐focused approach
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What's on Offer

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- Be part of delivering iconic experiences like the Melbourne Cup Carnival
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- Work with a passionate and collaborative team
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- Prospect to drive improvements and make a real impact
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- Access to a dynamic, fast‐paced events environment
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Our Values

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- Think VRC — We deliver with one purpose and plan as one team.
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- Create Joy — We design experiences that bring joy to our members, customers and each other.
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- Be Gutsy — We honour our heritage while being brave and curious about the future.
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- F‐Learn — We learn from setbacks and treat them as opportunities for growth.
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- Care Deeply — We genuinely care about our people, members, customers and community.
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How to Apply

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When submitting your application, please include your résumé and any other supporting documents.

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You must have the legal right to work in Australia.

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Appointment to the role is subject to meeting the Victoria Racing Club's employment requirements, which may include (but are not limited to) reference checks, and a National Criminal History Check.

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Only shortlisted candidates will be contacted.

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📌 Membership Operations Lead (Victoria)
🏢 Victoria Racing Club
📍 Victoria