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- Lead, coach and mentor Store Managers and retail teams across your portfolio.
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- Build a culture of engagement, accountability and continuous improvement.
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- Drive succession planning and career development opportunities.
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- Drive sales growth, profitability and achievement of key business KPIs.
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- Analyse store performance data and provide actionable insights.
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- Manage expenses, gross profit performance and wage budgets.
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- Champion loyalty program participation and private label sales growth.
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- Drive Net Promoter Score (NPS) results through proactive coaching and action planning.
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- Support teams to identify customer needs and provide expert advice.
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- Ensure stores execute promotions, marketing initiatives and visual merchandising standards.
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- Maintain strong stock management processes and minimise inventory loss.
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- Drive compliance with operational, audit and task management requirements.
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Qualifications
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- People‐first leader with a proven track record in retail management and a passion for developing teams.
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- Demonstrated success leading and developing diverse retail teams.
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- Strong commercial acumen with experience driving sales and profitability.
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- Proven ability to deliver operational excellence and compliance standards.
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- Exceptional communication and relationship‐building skills.
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- Customer‐focused mindset with a passion for delivering outstanding service.
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- Multi‐site retail leadership experience.
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- Strong planning, prioritisation and conflict resolution skills.
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- Ability to adapt in a fast‐paced and evolving environment.
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- High attention to detail and robust problem‐solving capability.
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If you are passionate about people and pets, we'd love to hear from you!
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Our diversity makes us better. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
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📌 Multi Site Manager (New South Wales)
🏢 Petstock Group
📍 New South Wales
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