Job Description

Overview

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Customer Success Manager role at JobAdder. Base pay range: A$103,000.00/yr. Direct message the job poster from JobAdder.

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Compensation

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A$103,000.00/yr – A$103,000.00/yr

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Benefits

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- Competitive Salary and annual remuneration reviews
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- Health & wellness advantages to support your physical and mental well-being
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- Remote work model with co-working options available
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- Supportive team – Fun, caring colleagues with regular team-building activities and social events
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- Career experiences – Lateral, vertical, and rotational opportunities for development
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- Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas
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- Paid parental leave – Generous leave, plus continued super contributions while you're off
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- A happy, respectful and energetic work environment with strong employee advocacy
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The Role

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Strategic Customer Management

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- Own a portfolio of Mid-Market and Enterprise accounts with a focus on long-term partnership and value delivery
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- Support the creation and execution of Joint Success Plans that align customer goals with JobAdder's capabilities and roadmap
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- Participate in regular strategic touchpoints, including Executive Business Reviews, renewal planning, and stakeholder check-ins
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Retention & Growth

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- Serve as a primary point of contact for your customers throughout the post-onboarding lifecycle
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- Drive retention by anticipating risks, addressing gaps, and delivering proactive solutions based on customer health signals
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- Identify, qualify, and support upsell and expansion opportunities in partnership with Sales
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- Support renewal negotiations and commercial conversations with a focus on value realisation and account growth
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Product Enablement & Advocacy

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- Act as a trusted advisor on JobAdder's platform – guiding customers through feature adoption, best practices, and workflow optimization
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- Advocate for customers internally – translating feedback into actionable insights and solutions for Product, Support, and Enablement teams
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- Build and deliver tailored enablement sessions to drive usage of high-impact features and unlock new value
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Team Contribution & Influence

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- Identify business challenges and gaps, and contribute to impactful solutions, driving customer retention and growth
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- Contribute to improving the customer experience and enhancing team efficiency
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- Support the evolution of our Success strategy
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Operational Excellence

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- Maintain accurate, up-to-date records of customer activity, health, and forecast in CS and CRM systems
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- Use data to prioritize your efforts, personalize your approach, and demonstrate ROI to internal and external stakeholders
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- Collaborate with Sales, Support, Product, and Marketing to deliver a seamless, value-led customer experience
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You

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Required: Product Knowledge or Industry Experience:

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- Customer Journey Framework
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- Customer success and/or sales within B2B SaaS
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- HRIS/CRM industry is a bonus
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Key Skills/Experience Required

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- Experience in relationship building with a Customer Success focus
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- Exceptional communication skills with customers, team and internal stakeholders
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- Organisational and time management skills with strong attention to detail
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- Problem-solving,



dispute resolution and decision-making ability for customer queries and escalations
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- Strategic and creative thinking for developing CSM function and playbooks
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- Critical thinking and analytical skills for analysing customer data and identifying trends
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- Agility and ability to pivot strategic focus as required
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About JobAdder

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At JobAdder, we're not just another software company — we're a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, we're reshaping the future of hiring.

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Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.

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We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.

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We're on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the world's most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.

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Seniority level

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- Associate
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Employment type

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- Full-time
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Job function

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- Customer Service and Sales
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- Software Development
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Industries

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- Software Development
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Referrals increase your chances of interviewing at JobAdder by 2x

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Get notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.

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Sydney, New South Wales, Australia

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📌 Customer Success Manager (New South Wales)
🏢 JobAdder
📍 New South Wales