Job Description

Your new company

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This progressive local government organisation is committed to delivering sustainable, customer-focused services that enhance community wellbeing and environmental outcomes. With a strong focus on resource recovery, circular economy principles, and continuous improvement, the organisation is investing in innovative waste and recycling initiatives that support a cleaner and more sustainable future.

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Your new role

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An exciting opportunity exists for an experienced Waste & Resource Recovery Officer to join a collaborative team responsible for delivering high-quality waste services and environmental programs to the community. Reporting to the Team Leader Waste and Resource Recovery, you will play a key role in improving waste services, supporting contract management, driving process improvements, managing operational data, and contributing to strategic waste reduction and recycling initiatives.

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Key Responsibilities

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- Service Deliveryn n
- Develop and deliver programs that reduce waste, increase recycling, minimise contamination, and reduce litter.
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- Support the design and implementation of improved waste and resource recovery services.
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- Manage customer service requests and ensure timely resolutions through Council systems.
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- Collate, analyse, and report on waste collection and operational data.
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- Coordinate waste collection schedules, service information, and performance reporting.
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- Assist with contract administration, transaction reconciliation, procurement, and budget reporting.
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- Provide administrative and operational support to the Waste and Resource Recovery team.
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- Systems & Process Improvementn

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- Review and improve systems, processes, and workflows to enhance service delivery and efficiency.
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- Support policy development, system upgrades, user testing, and staff training.
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- Maintain accurate records and ensure compliance with relevant policies and procedures.
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- Manage purchase orders, invoices, and procurement processes.
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- Participate in audits and implement continuous improvement actions.
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- Monitor and update waste management information across digital platforms and webpages.
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- Stakeholder Engagementn

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- Build strong relationships with contractors, community members, government agencies, and internal stakeholders.
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- Support the successful delivery of waste and resource recovery projects and initiatives.
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- Contribute to customer satisfaction, performance monitoring, and reporting outcomes.
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What you'll need to succeed

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You will be a proactive and customer-focused professional with experience in waste management, resource recovery, project coordination, or a related field.

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To be successful, you will have:

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- Tertiary qualifications or demonstrated experience in Waste Management, Waste Education, Environmental Services, or Project Management.
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- Experience delivering process improvement initiatives and consulting with a broad range of stakeholders.
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- Strong contract administration and problem-solving skills.
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- A customer-focused approach with the ability to resolve complex operational issues.
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- Experience managing data, reporting, procurement, and financial administration processes.
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- Excellent organisational skills and the ability to manage competing priorities.
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- High attention to detail and a commitment to maintaining accurate records and quality outcomes.
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- Strong communication and stakeholder engagement skills.
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- Proficiency with Microsoft Office and business management systems.
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What you'll get in return

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- Versatile and supportive team environment.
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- Opportunity to contribute to meaningful sustainability and circular economy initiatives.
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- Diverse role combining project delivery, operational support, stakeholder engagement, and process improvement.
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- Career development within a progressive and community-focused organisation.
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📌 Project Officer - Waste And Resource Recovery (Victoria)
🏢 Rashi Joshi
📍 Victoria