Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
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This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
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Key Responsibilities
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- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
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- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
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- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
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- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
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- Proactively follow up with clients before and after travel to ensure a positive experience
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- Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
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- Maintain clear documentation and update booking systems as required
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Qualifications & Skills
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- Excellent verbal and written communication skills
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- Strong customer service background (travel, hospitality, or service-related experience preferred)
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- Highly organized with strong attention to detail
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- Comfortable using technology and learning current booking platforms and systems
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- Reliable, proactive, and able to manage multiple client requests efficiently
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- Genuine interest in travel and helping clients plan memorable experiences
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What We Offer
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- 100% remote work environment
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- Flexible scheduling options
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- Opportunities for professional growth within the agency
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- Access to travel perks and industry-related discounts
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- Supportive team culture with ongoing training and development
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Equal Opportunity Statement
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Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
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📌 Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION (New South Wales)
🏢 Manatal
📍 New South Wales
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