Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As Senior Facilities Manager for a premium, luxury mixed-use development in Sydney's CBD, you'll lead the set-up and commissioning of a landmark asset while managing day-to-day operations to exceptional standards. This role places you at the center of a dynamic environment where you'll build relationships with lot owners, strata committees, and developers while fostering a solution-focused culture that prioritizes resident satisfaction. You'll oversee facilities management, contractor coordination, compliance auditing, and service agreement procurement while working closely with the concierge team to deliver seamless resident experiences.

At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers the perfect platform to develop your expertise in high-end residential and mixed-use property management. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll benefit from this network as you drive operational excellence and continuous improvement across this prestigious development.

An overview of the role:

- Lead the commissioning and operational set-up of a premium CBD mixed-use development, establishing systems and processes that ensure consistency and excellence from day one

- Manage all aspects of day-to-day facilities operations, including contractor coordination, service delivery oversight, and proactive maintenance scheduling to maintain the asset's premium standards

- Conduct regular compliance audits and reviews across fire safety, cooling towers, building management systems,



and strata legislation to ensure full regulatory adherence

- Engage directly with residents and work collaboratively with the concierge team to deliver exceptional customer service and address concerns with a solution-focused approach

- Prepare comprehensive reports and strategic recommendations for strata committee meetings, providing clear insights into building performance, upcoming works, and operational improvements

- Source, negotiate, and manage building service agreements and trade contracts annually, ensuring competitive pricing while maintaining service quality standards

- Develop and implement continuous improvement initiatives and operational procedures that enhance building performance, sustainability outcomes, and resident satisfaction

- Coordinate capital works projects and preventative maintenance programs, preparing detailed strategies and timelines that minimize disruption while maximizing asset value

- Maintain strong stakeholder relationships across lot owners, developers, and committee members through transparent communication, transparency, and responsive service delivery

Sounds like you? This is what we are looking for:

- 1-3 years of experience in a similar facilities management role, building management position, or relevant background in trades, engineering, or maintenance management

- Demonstrated knowledge of mixed-use developments, common property management, and strata legislation including the Strata Schemes Management Act

- Strong technical understanding of building systems including BMS (Building Management Systems), AFSS (Automatic Fire Suppression Systems), cooling towers, and sustainable building practices

- Proven ability in contract management and procurement processes for trades, services, and capital works projects





- Exceptional organizational skills with meticulous attention to detail and demonstrated ability to manage multiple priorities simultaneously

- Excellent written and verbal communication abilities with experience preparing reports, recommendations, and correspondence for diverse stakeholders

- Intermediate to advanced proficiency with Microsoft Office suite, planning tools, BMS platforms, and access control software

- Experience commissioning or managing premium or luxury residential developments, particularly mixed-use assets in CBD locations (preferred)

- Formal qualifications in Facilities Management, Property Services, Building Services Engineering, or related discipline (preferred)

Benefits:

- Great employee discounts off fitness, wellbeing & other renowned brands

- 18 weeks paid maternity leave

- Private Health Insurance Discounts

- Active Social Club

- Employee assistant program

- Novated Lease for EV cars

- Paid time off for volunteer work

- Career Opportunities with Australia's #1 Commercial Real Estate firm

- Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ529949

📌 Senior Facilities Manager (Sydney)
🏢 Jll
📍 Sydney