Job Description

Infinite Insurance - Insurance Broker Support Administration Officer

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Location: Melbourne, VIC (Cremorne) No on-site parking available. Office is conveniently located directly opposite East Richmond Train Station with excellent access to public transport.

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Type: Full-time, permanent, Monday – Friday, 9am – 5pm

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Flexibility: 3 WFH days per week, 2 days in the office

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About Infinity Group & Infinite Insurance

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At Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence.

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Infinite Insurance has been newly created to protect the people we already serve.

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As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients' financial strategies are properly protected - with clear advice, transparent options, and service that feels genuinely human. No product pushing. No black holes. Just the right cover, done properly.

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This role is a founding opportunity that will play a critical part in that mission: ensuring Infinity clients receive accurate, compliant, and seamless insurance support at every stage of their journey.

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The Role

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Reporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams.

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You'll work closely with our Insurance Brokers and Claims Coordinator to support ~ 4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality, end-to‐end client experience.

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As part of the foundation team, you'll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally.

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Key Responsibilities

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- Process new business, renewals, endorsements, and cancellations
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- Prepare certificates of currency, renewal documentation, and policy schedules
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- Maintain accurate records and ensure documentation meets compliance standards
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- Assist with debtor management, invoicing, and reporting
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- Liaise with insurers, underwriters, brokers, and internal teams to support efficient policy processing
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- Respond to client enquiries regarding policy coverage, documentation, and administrative processes
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- Identify opportunities to streamline workflows and improve service quality
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- Support the broader insurance team with general administrative and operational tasks
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What We're Looking For

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Qualifications & Experience

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- 1–2 years' administration experience within insurance, broking, underwriting, claims, or financial services
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- Previous exposure to insurance-related administration, including policy documentation, renewals, endorsements, certificates of currency, or insurer correspondence
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- Tier 2 qualification in General Insurance, or willingness to obtain
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- Exposure to CRM systems, policy management platforms, or insurance-related databases
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- Strong attention to detail and confidence working with compliance-focused documentation
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Skills & Attributes

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- Exceptional attention to detail and accuracy
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- Strong organisational skills with the ability to manage multiple priorities
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- Clear, professional written and verbal communication
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- Confident working with internal stakeholders and external insurers
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- Customer-focused mindset aligned with Infinity's service standards
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- Comfortable working in a growing, evolving business
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Why Join Infinite Insurance?

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Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial future

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Career Growth – Join a recent division with opportunities to grow alongside the business

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Competitive Remuneration – We hire the best and reward the best

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Financial Empowerment – Free access to Infinity's Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedom

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First-Class Onboarding – All‐expenses‐paid trip to our Gold Coast HQ for our company induction

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If you're someone who takes pride in getting the details right, because great administration underpins great advice - you'll feel right at home here. Apply now or connect with Hannah Oxley – Talent Acquisition Partner (Infinity Group) for a confidential discussion.

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📌 Insurance Broker Support Administrator (Victoria)
🏢 Infinite Insurance
📍 Victoria