Join a household-name market leader with a national presence as a Customer Service Officer in their Ecommerce Customer Success Team. This role offers an excellent chance for a driven customer service professional seeking a long-term position.
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Role Details
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- Location: Smithfield Surrounds
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- Salary: $60K - $70K + Super + Onsite Parking
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- Employment Type: Full-time, Entry level
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- Industry: Consumer Services
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Responsibilities
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- Provide exceptional customer assistance via inbound/outbound calls, live chat, and emails.
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- Manage customer orders, including acceptance and amendments.
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- Engage with marketing to address customer queries and complaints on social media and online review platforms.
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- Coordinate with logistics teams regarding order tracking and delivery issues.
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- Upsell products where appropriate.
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- Work collaboratively to meet business objectives and resolve customer complaints effectively.
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Candidate Profile
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Ideal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative. A background in FMCG or Fitness industries is preferred, along with a passion for delivering outstanding customer experiences.
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Company Culture & Benefits
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This organization values its staff, offering a supportive and stable environment during its growth phase. They prioritize staff development and contribution recognition.
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Application Process
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Interested candidates should submit their resume via the application link, quoting reference TL56851.
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📌 Customer Service Officer (New South Wales)
🏢 Reo Group
📍 New South Wales
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