- Fixed Term / Full Time / Parental Leave cover until November 2028
- Salary: $68,997 - $77,554 gross p.a. plus 12% Super
- 35 hours per week (Monday to Friday) with the option of flexitime
- Located at Nowra Administration Building, Bridge Road
- Applications close: Wednesday, 2 September 2026 (at midnight)

About the Role

In this role, you will provide revenue and account administration support, maintain accurate customer and financial records, assist with the processing of Section 603 Certificates, engage with customers regarding accounts and payments, and deliver high-quality customer service while supporting the Water Revenue team. This includes:

- Undertake financial administration actions including but not limited to:
- Creation of current Accounts Receivable accounts
- Invoice creation, sundry debtor account reconciliations, allocations, investigation of charges, conducting adjustments and other consequential financial actions
- Liaise with internal customers within the Group. Undertake account adjustments as directed by internal stakeholders within Council's broader finance teams.
- End of Month reporting
- Administer and prepare direct debit requests

- Undertake database actions, including but not limited to:

- Make database and system configuration adjustments as necessary for the Accounts Receivable system (relating to Shoalhaven Water), including debt recovery coding and customer memo types.
- Undertake verification, audit, data integrity and cleansing of the Accounts Receivable system in respect to customer information, account transactions, account codes and memos to the currency of the current account holder, and other system parameters as required.

- Facilitate customer outcomes, including but not limited to:

- Actively manage unpaid accounts up to referral to the Debt Recovery Officer.
- Negotiate and monitor payment arrangements (up to and including Final Reminder stage) with customers as appropriate, exercising diplomacy, tact and firmness as required
- Issue Reminders, Final Reminders and Statements

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:





- TAFE Certificate IV in Business Administration, or Finance OR relevant experience in a similar role
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)
- Experience in the navigation, account reconciliations and adjustments within a large database to extract data, interrogate information and undertake timely revenue actions within narrow time constraints.
- Experience in identifying and resolving conflicting database information.

We are looking for a detail-oriented and customer-focused individual with strong administration and communication skills. You will be organised, proactive, and able to work effectively both independently and as part of a team while delivering excellent customer service.

How to Apply

To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
3. Describe a situation where you were required to investigate and resolve a discrepancy or conflicting information within a financial or customer database. What steps did you take, what systems were involved, and what was the outcome?

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification,



Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 •••• •253 or 02 •••• •203.

Applications Close: Wednesday, 2 September 2026 (at midnight)

If you have any questions about this role, please contact Yasmin Nasmyth - Supervisor - Water Revenue - 02 •••• •733

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9-day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
- NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.

📌 Accounts Receivable Officer (Wollongong)
🏢 Shoalhaven City Council
📍 Wollongong