Since 1998, All Lift Forklifts & Access Equipment has been a family-owned leader in the rental, sales, and service of forklifts and access equipment. Based in Rydalmere, NSW, we pride ourselves on our strong reputation built through word-of-mouth and our online presence. As we continue to grow rapidly, we are seeking a dedicated Service Administrator & Support professional to join our dynamic team.
Position Overview:
This is a fantastic opportunity for an individual to play a key role in our expanding company. The Service Administrator & Support position will provide essential assistance to our forklift and access service department while collaborating closely with all other departments to ensure seamless operations.
Key Responsibilities:
- Client Relations & Administration:
- Manage and qualify periodic maintenance for our rental fleet.
- Assist in following up on jobs within our CRM database for retail clients.
- Handle retail service enquiries, including quoting and invoicing.
- Process warranty claims and maintain internal invoicing records.
- Create and maintain quotes for retail customers to drive sales growth.
- Work Order & Service Coordination:
- Assist in the administration and closure of internal work orders.
- Coordinate retail repairs with Field Service Controllers and the Workshop team.
- Support the Service Coordinator and Service Manager in daily tasks.
- Quote servicing for all retail sales and manage invoicing for field service fleet damages.
- Customer Service:
- Manage phone calls related to retail service enquiries.
- Address customer inquiries and manage their service requirements effectively.
- Work closely with service and rental teams to meet customer expectations.
Qualifications and Skills:
- Essential:
- Proven administration experience.
- Robust interpersonal and communication skills.
- Excellent organizational and time management abilities.
- Highly motivated, proactive, with a can-do attitude.
- Demonstrated ability to learn and work effectively within a team.
- Desirable:
- Background in the hire industry, particularly in forklifts or access equipment.
- Mechanical aptitude and knowledge of quoting service and repairs for access equipment, forklifts, and telehandlers.
Why Join Us:
- Be part of a reputable, family-owned company with over two decades of industry presence.
- Opportunity to grow within a rapidly expanding business.
- Collaborative and supportive work environment.
- Engage with a diverse team across multiple departments.
- Career Progression
- Clear Expectations
- Ask for our employee benefits list!
How to Apply: If you are passionate about client relations, administration management, and possess the qualities we seek, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.
All Lift Forklifts & Access Equipment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
📌 Service Administrator & Support (Rydalmere)
🏢 All Lift Forklifts and Access Equipment
📍 Rydalmere
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