Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Interim Hospitality Service Manager Full-time Six-month maximum-term opportunity Location flexible across Australia

Great hospitality in aged care is about far more than delivering a service The quality of a meal, the way a dining room feels, the cleanliness of someone’s home and the care taken with their personal laundry all shape a resident’s daily experience. We are looking for an experienced hospitality leader who understands that connection—and who can help us strengthen these services across

The Salvation Army’s national residential aged care network. This is a six-month opportunity supporting 19 residential aged care centres. You may be based anywhere in Australia, provided you are comfortable travelling interstate and to some regional locations at least monthly.

The opportunity Our catering, cleaning and laundry services are delivered in partnership with external service providers. You will bring together the people responsible for those services: our providers, Centre and Regional Managers, Chefs, operational teams and, most importantly, residents and their families.

Your days will be varied. You might help a centre respond to feedback about its meals, review the findings from a hospitality audit, work with a provider to resolve an ongoing concern or support local leaders to embed more consistent standards. Food and the dining experience will be a significant focus.

You will help ensure resident feedback, individual preferences, cultural needs and food-safety requirements are reflected in service delivery. Cleaning, environmental presentation and laundry will be equally important in creating homes where residents feel comfortable, respected and well cared for. Across the network, you will draw together feedback, complaints, audits and performance information to identify emerging themes—and bring the right people together to turn those insights into practical improvements.

This is not a role that succeeds from behind a desk. It requires visibility, curiosity and the ability to move comfortably between a conversation with a resident, a service review with a contractor and a strategic discussion with operational leaders. What you will bring

You will be an experienced hospitality professional with a strong understanding of residential aged care and the role hospitality plays in resident wellbeing, dignity and choice.



You understand how to work within an outsourced service model—building constructive relationships with providers while maintaining clear expectations around quality and performance. You are also comfortable influencing across a complex, multi-site environment where collaboration is essential.

We are particularly interested in your practical experience. You may have developed your career through hospitality management, catering, commercial cookery, food services, hotel operations or environmental services. A relevant qualification is highly regarded, but substantial experience leading hospitality services within residential aged care will be equally valuable.

You will also bring: Knowledge of the strengthened Aged Care Quality Standards, food-safety legislation and hospitality compliance Experience supporting catering, cleaning, laundry or environmental services across multiple sites Strong stakeholder, project-management and problem-solving capabilities A current Food Safety Supervisor qualification A current driver’s licence and willingness to travel regularly The impact you can make Over six months, you will provide leadership continuity, strengthen relationships with our service partners and help centres respond meaningfully to resident and family feedback.

Success will be seen in greater consistency, stronger collaboration and practical improvements that residents can genuinely experience in their meals, surroundings and everyday lives. You will report to the General Manager – Residential Aged Care.

Required travel will be paid for, with access to fleet vehicles where appropriate. About us The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping Australians find hope amid all kinds of personal hardship.

Our work is guided by our values of integrity, compassion, respect, diversity and collaboration. If you are motivated by the opportunity to bring together hospitality expertise, operational leadership and genuine resident impact, we would welcome your application. This is a full-time, six-month maximum-term appointment.

Candidates may be based anywhere in Australia and must be available for interstate and regional travel at least monthly. The successful applicant will be required to undertake a national police record check and hold or obtain an NDIS Worker Screening Check. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.



We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child protected organisation and is committed to protecting children and young people from harm.

All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing valuable that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference.

From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and prospect. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need.

Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

📌 Interim Hospitality Service Manager (Redfern)
🏢 The Salvation Army
📍 Redfern