About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including residential tenancies, planning and environment disputes, consumer and building matters, guardianship and administration, professional regulation and human rights. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

Current Opportunities

We have multiple roles available across two divisions at VCAT:

1. Supported-Decision Making Practice Area (Guardianship and Administration)

The Supported Decision-Making Practice Area supports VCAT's work in protecting the rights, interests and wellbeing of adults who may be unable to make certain personal, lifestyle or medical decisions independently. The Practice Area manages applications and case processes that support the Tribunal in making fair, timely and informed decisions about guardianship, while ensuring matters are progressed in accordance with legislation and procedural requirements.

1. Consumer and Business Disputes (CBD) Practice Area

The Consumer and Business Disputes (CBD) Practice Area manages disputes about the buying or selling of goods or services between consumers and traders. Sitting within the Consumer Division of VCAT, the CBD provides an accessible and cost efficient way for the public to resolve these issues, with many people representing themselves.



Our case officers play a large part in managing these cases, guiding users through the process, and supporting fair and efficient outcomes and responding to enquiries from our users.

About the Roles

The Case Officer is a key administrative role supporting VCAT's day-to-day case management functions by ensuring matters are progressed efficiently, comply with legislative and procedural requirements and are hearing ready.

You will be responsible for:

- case managing matters presenting at the Tribunal, ensuring appropriate screening for jurisdictional and procedural requirements in accordance with relevant legislation and policy
- coordinating case preparation activities ensuring required documentation is received and filed with the Tribunal in a timely manner
- liaising with parties, legal representatives, external stakeholders and internal teams to facilitate timely progression of matters
- maintaining accurate, complete and up-to-date case information and record keeping within the case management system
- providing administrative support for hearings including administering oaths or affirmations, managing documentary evidence, supporting Members with administrative tasks and maintaining accurate record keeping

* Multiple fixed term opportunities available until 30 June 2027 *

About You

The ideal candidate will have experience in case management claims management, complaints handling, legal administration, customer advocacy or similar administrative roles where accuracy, attention to detail and client service are critical.

We welcome applications from candidates across a range of sectors including insurance, legal services, worker's compensation, financial services, healthcare, government, and other regulatory environments.

You will bring:

- Experience managing cases, claims, complaints, enquiries or client matters,



ensuring accurate records are maintained and outcomes are delivered within required timeframes
- Proven experience providing high-level administrative support to a diverse range of stakeholders, with strong attention to detail and a high degree of accuracy
- Excellent document review skills, including the ability to identify inconsistencies and implement appropriate corrective actions
- The ability to exercise sound judgement and apply policies, procedures and guidelines to support decision-making
- Solid organisational skills, with the ability to manage competing priorities and adapt to changing business needs
- A demonstrated commitment to delivering exceptional customer service and contributing to continuous improvement initiatives
- The ability to work collaboratively within a team environment, supported by strong interpersonal and communication skills

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

- a short cover letter outlining your preference for division and reasons for that preference
- resume

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

📌 Case Officer - Multiple Roles (Melbourne)
🏢 Victorian Civil and Administrative Tribunal (VCAT)
📍 Melbourne