- Monday to Friday roster
- Flexible start and finish times
- Temp-to-Perm opportunity

About the Client:

Our client is a leading Australian supplier of steel reinforcement products, supporting major construction, civil infrastructure and residential projects nationwide. With a strong reputation for quality and reliability, they manufacture and supply reinforcing steel, mesh and prefabricated reinforcement used across a diverse range of major projects.

About the Role:

We are seeking an organised and proactive Dispatch & Customer Service Officer to join our client's team in Hemmant. This is an opportunity suited to someone with exposure to transport, logistics, dispatch or fleet operations, combined with strong customer service and communication skills. The role involves inbound and outbound customer calls, order processing and dispatch coordination, with full training provided on the company's systems and processes.

Key Responsibilities:

- Coordinate daily dispatch activities, ensuring reinforcing steel, mesh and fabricated products are delivered accurately and on schedule.
- Liaise with customers, drivers, transport operators and internal teams to manage delivery requirements, changes and priorities.
- Handle inbound and outbound customer calls, assisting new and existing customers with enquiries, orders and delivery requirements.
- Process customer orders, prepare delivery documentation and maintain accurate dispatch and transport records.
- Schedule and allocate trucks, drivers and deliveries to support efficient transport operations.
- Monitor deliveries, provide customer updates and proactively resolve delays, access issues and order requirements.
- Ensure orders are accurately prepared and ready for dispatch,



delivery or customer collection.

- Provide professional customer service by responding to enquiries, resolving concerns and maintaining strong relationships with customers, contractors and internal stakeholders.

Skills & Experience Required:

- Current Drivers Licence and reliable transport.
- Previous exposure to dispatch, transport, logistics, fleet or customer service environments.
- Strong customer service skills with confidence handling inbound and outbound calls.
- Excellent communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Solid attention to detail when processing orders, documentation and system updates.
- Ability to liaise confidently with customers, drivers and internal stakeholders.
- Ability to pass a Pre-Employment Medical and Drug & Alcohol Screen.

How to Apply:

Click on the Apply button to submit your application or for more information please contact:

WorkPac Principal Consultant: Lukas Radich on 0400 458 *** or ************@workpac.com quoting the below reference number.

Job Reference Number: BSINDJ2026143576

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

📌 Dispatch Officer/Customer Service Officer (Brisbane)
🏢 Workpac Group
📍 Brisbane