- AO3 Business Support Officer
- QLD Government
- Pay Rate: $51.12 per hour + superannuation
- Initial contract: 31/08/2026 - 24/12/2026 + highly likely ongoing contract

About the Role
We are seeking an experienced and customer-focused Business Support Officer to join a supportive team, within a large Queensland Government Department.

You will play a key role in ensuring the smooth delivery of business support functions, coordinating travel arrangements, managing correspondence, maintaining records and providing exceptional customer service.

Key Responsibilities:

- Deliver effective and high-quality customer service to internal and external stakeholders.
- Coordinate travel bookings including flights, accommodation and vehicle hire.
- Manage incoming and outgoing email and phone correspondence.
- Maintain accurate records and update information systems, including Ellipse and Microsoft Office applications.
- Prepare and compile documents, reports, and registers with a high level of accuracy.
- Develop and maintain procedures, manuals, and registers while contributing to continuous improvement initiatives.
- Liaise effectively with industry representatives, suppliers,



and stakeholders to support service delivery outcomes.
- Provide administrative support to senior staff as required.

About You
To be successful in this role, you will demonstrate:

- Previous experience in administration, business support, or customer service environments.
- Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
- Strong proficiency across the Microsoft Office Suite, including Excel
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- Strong communication skills with the ability to build effective stakeholder relationships.
- High attention to detail.
- A proactive approach, strong initiative, and willingness to support team objectives.

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at ••••@empiregroup.com.au | Please reference JOBID: 1671187

📌 Business Support (Rockhampton)
🏢 empire group
📍 Rockhampton