About the role

The Early Childhood Support Officer supports the Early Childhood (EC) team to work with families and primary caregivers of children younger than 6 with developmental delay and children younger than 9 with disability. The Early Childhood approach supports families to help children develop the skills they need to take part in daily activities and achieve the best possible outcomes throughout their life. This position is responsible for performing administrative functions with accuracy and timeliness and supports the delivery of NDIS EC program, including efficient data entry and effective administrative support. The Early Childhood Support Officer provides customer support to families and referrers through a reception function by taking initial enquiries and transferring calls to the appropriate team member as required.

Key responsibilities

- Provide administrative support to the Area Manager, Team Leader and Early Childhood team members such as preparing correspondence, photocopying, scanning and filing

- Provide reception support and customer support by taking initial enquiries and transferring calls to the appropriate team member as required

- Coordinate and schedule appointments for Early Childhood Coordinators according to the priority needs of the children and families within the service

- Manage and maintain the calendar booking system in Microsoft Outlook to ensure availability for meetings

- Record communication within the client management system accurately and efficiently

- Communicate and monitor any children and families without appointments and ensure appropriate action is taken so that appointments can be scheduled

- Provide assistance, information and support to families and carers in reference to allocation and rescheduling of appointments

- Add client information into the database as appropriate and complete tasks within PACE to support workflow and data requirements





- Enter Early Childhood Coordinator daily data into the LCHS data system, ensuring it is accurate and completed according to timeframes set

- Gather information to support plan implementation and utilisation as requested by EC staff under direction from the Area Manager

About you

- Experience with customer service in a busy environment

- Experience in data entry and administration

- Experience in working within the early childhood, paediatric or a community or human services setting

- Skilled in organisation, time management, planning and priority setting in a busy and rapidly changing environment

- Excellent interpersonal skills with the ability to communicate effectively and accurately with a range of people

- Adept computer literacy and proficiency in the use of Microsoft Office suite of programs and the internet

- Current Working with Children Check (or ability to obtain)

- NDIS Worker Screening Check (or ability to obtain)

- Desirable: Qualifications in administrative functions or business administration

About us

Latrobe Community Health Service is committed to better health, better lifestyles, strong and inclusive communities. We aim to prevent health problems through information and awareness, and to intervene sooner through the delivery of truly integrated healthcare. We are inspired by a vision of strong, vibrant communities where more people enjoy good health and fulfilling lifestyles. Our values guide our decision-making and drive our performance in providing high quality, community-based healthcare: providing excellent customer service, creating a successful setting, always providing a personal best, and acting with the utmost integrity.

Benefits

- Total remuneration package of $97,641 per annum including superannuation and the full optional benefit of salary packaging

- Training and development opportunities including personal training plan on commencement and buddy team member allocated

- Salary packaging available

📌 Early Childhood Support Officer (Ballarat)
🏢 Latrobe Community Health Service
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