About us

OnTap Data is part of Jonas Software. Jonas Software acquires, manages, and grows industry-specific software companies globally, with over 6000 people and growing. That backing gives us the stability of a global group with the pace and autonomy of a specialist team.

For 25 years, OnTap Data has been the data engine behind the Australian liquor and retail sectors. Suppliers, wholesalers, retail buying groups, craft breweries and national distributors rely on us to consolidate their sales data, clean it, connect it and turn it into commercial intelligence they can act on. Our products cover every facet of the liquor industry, so you get to work across a broad suite rather than a single system.

The role

We are looking for a Data Operations Manager (12-month maternity leave contract) to own the accuracy, throughput and integrity of everything that flows through our data operation, and to lead the team that makes it happen.

This is a hands-on leadership role. You will set the standards, build the processes and coach the team; you will sit inside the data when volume spikes, onboardings get complex, or a discrepancy needs a decisive answer. If you like being the person who knows both how the numbers should behave and how to lead a team to make them behave that way, this is your role.

What you will do

Own the data

- Oversee data entry, processing and maintenance across our platforms, ensuring accuracy, consistency and compliance

- Build and enforce data quality checks and audits, and coach the team to run them well

- Investigate and resolve data discrepancies, escalating with clarity when the issue sits with a supplier or client

- Process and verify high volumes of sales data accurately and efficiently





- Produce regular and ad hoc reporting that our clients and leadership use to make decisions

- Safeguard data security and confidentiality in line with the Australian Privacy Act and our own high bar

Lead the team

- Lead, mentor and motivate a high-performing operations team

- Run regular 1-on-1s: feedback, goals, development, and the honest conversations when they are needed

- Manage rosters, leave and workload distribution, including during periods of short staffing

- Support recruitment, onboarding and training of new team members

- Build a culture of continuous improvement where people look for the better way

Run the operation

- Streamline day-to-day operations so throughput and quality both improve

- Develop operational strategies, policies and procedures that scale

- Track KPIs, read what they are telling you, and act on it

- Lead cross-functional projects with sales, product and analytics through to delivery

Own the relationships

- Act as the primary point of contact for key stakeholders and suppliers

- Get ahead of client concerns, driving satisfaction and account retention

- Onboard new clients: understand their data requirements and guide them on data management best practice

What you will bring

- 5+ years in data operations, with proven team leadership

- Real fluency with data: entry, processing, validation,



quality control and reporting, plus the judgement to know when a number looks wrong

- Robust ability to interpret data and customer feedback and turn it into a decision

- Excellent communication and stakeholder skills, with the composure to manage competing priorities

- Advanced Microsoft Office, particularly Excel, plus experience with data management software

- Proven track record building client and supplier relationships and running cross-functional projects

- Experience in the liquor, beverage, FMCG or grocery sectors is highly desirable — or genuine curiosity about why a category moved, not just that it did.

- Familiarity with scan data, sell-in versus sell-through reporting, promotional activity, trade spend, product hierarchies and outlet data

- Experience with data onboarding, system integrations or migrations

Why OnTap Data

- Real ownership. A senior role with genuine scope to shape how the operation runs, not just maintain it.

- Data that matters. Your work becomes the source of truth for decisions made right across the Australian liquor industry.

- Global backing, local team. The security of the Jonas Software group with the feel of a specialist Melbourne business.

- Flexibility. Hybrid working from our Cremorne HQ, a short walk from Richmond station.

- Investment in you. A team that prioritises skill development and purposeful work.

- A competitive package. Salary commensurate with your experience, plus Wellness Wallet and wellbeing initiatives, Employee Assistance Program, learning and development opportunities, paid parental leave, purchased leave, and retail discounts and employee benefits.

📌 Data Operations Manager (Cremorne)
🏢 OnTap Data
📍 Cremorne